Wolt is a food delivery and quick commerce platform operating in 32 countries across Europe, the Middle East, and Asia. Customers can order from local restaurants, grocery stores, pharmacies, and other retailers through the Wolt app or website, with couriers using bicycles, scooters, and motorcycles to deliver orders to the door.
Wolt was founded in Helsinki in 2014 and has been part of the DoorDash group since 2022. The company operates under the legal name Wolt Enterprises Oy, headquartered in Helsinki, Finland.
How to Contact Wolt Customer Service
Wolt customer service is available through in-app live chat and email. Phone support is not offered. The fastest route to a resolution is the live chat inside the Wolt app, which connects directly to the support team.
Wolt Customer Service – Chat
- Log in to the Wolt app or the website wolt.com.
- Click on “Profile” at the bottom of the page.
- Click “Customer support”.
- Start chatting with Wolt support.
Wolt Customer Service – Email
The email addresses for contacting Wolt’s customer service are:
- Customer Service: [email protected]
- Privacy and data protection: [email protected]
Wolt Customer Service – App
The Wolt app is available on iOS and Android and includes built-in customer support features. From the app you can track orders in real time, view order history, access receipts, and manage your Wolt+ subscription. The in-app live chat connects directly to the support team and is available 24/7.
Wolt on Social Media
- X (formerly Twitter): x.com/woltapp
- TikTok: tiktok.com/@woltapp
- Instagram: instagram.com/woltapp
- Facebook: facebook.com/woltapp
Wolt – Headquarters Address
Wolt corporate office address:
Wolt Enterprises Oy
Pohjoinen Rautatiekatu 21
00100 Helsinki
Finland
Wolt Customer Service – FAQ
What are the best ways to contact Wolt customer service?
The fastest way to reach Wolt support is via the in-app live chat – go to your Profile and tap “Customer support.” For less urgent matters, you can email [email protected].
Does Wolt have a customer service phone number?
Wolt does not offer phone support. Customer service is available through the in-app live chat and by email at [email protected].
What can be done if Wolt customer service does not answer?
If you do not get a timely response, try the in-app live chat as it tends to be faster than email. You can also reach out via Wolt’s social media channels on Facebook or Instagram for general inquiries.
What are Wolt’s customer service operating hours?
Wolt’s in-app live chat support is available 24/7. Email responses may take longer depending on the volume of requests.
How can I track an order on Wolt?
You can track your order in real time through the Wolt app and website. After placing an order, the app shows the courier’s location on a map and provides a live estimated arrival time.
Can I get a receipt by email?
Yes, you can request receipts for your orders via email in the Wolt app. Go to “Account settings” and select “Send me a receipt by e-mail”. Receipts are also sent automatically to your registered email address after each order.
What do you do if a Wolt delivery is late?
Delivery delays can happen due to high demand at the restaurant, courier availability, or traffic conditions. The estimated delivery time in the app is an approximation – if the delay is significant, contact support via in-app chat for assistance.
What do you do if some of the items in the order are missing or incorrect?
If an item is missing or incorrect, contact Wolt support immediately via the in-app live chat or by emailing [email protected]. Wolt reviews each case and typically offers a credit or refund for confirmed issues.
Is it customary to tip a Wolt courier? And how can you give a tip?
You can tip a Wolt courier through the Wolt app when placing the order, or in cash when receiving the delivery.
Can I cancel a Wolt order after placing it?
You can request a cancellation by contacting Wolt support through the in-app live chat as quickly as possible. Cancellations are only possible before the restaurant begins preparing the order, so acting fast is key.
What is Wolt+ and how do I cancel it?
Wolt+ is a subscription service that offers zero delivery fees on eligible orders, a 10% discount on retail and grocery orders, and a reduced service fee. You can cancel anytime from your Wolt profile settings – there is no charge if you cancel within the free trial period of up to 30 days.
How to Get the Fastest Help from Wolt
- Use the in-app live chat for urgent issues like missing items or delivery problems – it connects directly to the support team and is available around the clock.
- Have your order number ready before contacting support – it speeds up the process significantly.
- Report missing or incorrect items immediately after the delivery arrives, while the order is still recent in the system.
- For order cancellations, contact support via chat the moment you change your mind – once the restaurant starts preparing the food, cancellation is no longer possible.
- Email [email protected] for account-related issues or questions that are not time-sensitive.
About Wolt
Wolt is a Finnish technology company founded in Helsinki in 2014. It started as a food delivery platform and has since grown into a quick commerce service covering restaurants, grocery stores, pharmacies, and retail shops. The company now operates in 32 countries across Europe, the Middle East, and Asia, including Germany, Sweden, Denmark, Norway, Finland, Japan, and Israel.
In 2022, Wolt became part of DoorDash, the US-based delivery giant, in a deal valued at around $8 billion. Wolt continues to operate under its own brand and maintains its headquarters at Pohjoinen Rautatiekatu 21 in Helsinki. The company’s legal name is Wolt Enterprises Oy, and its parent company DoorDash is headquartered at 303 2nd St, Suite 800, San Francisco, California.
Wolt’s subscription service, Wolt+, gives members zero delivery fees on eligible orders and discounts on retail and grocery purchases. The service is rated 1.2 out of 5 on Trustpilot based on over 7,500 reviews (as of early 2026), with the most common complaints relating to late deliveries, missing items, and slow refund processing.