Temu Customer Service – How to Contact?

Temu is an online shopping platform, which offers a wide variety of affordable trendy items including: fashion, household products, electronics, handicrafts, care products, beauty and cosmetics, shoes and more.

Temu is available through its website temu.com and mobile apps, and is one of the fastest growing e-commerce companies in the world.

When a new and unfamiliar e-commerce website grows rapidly, it can sometimes affect the quality of its customer support. We have received numerous questions regarding Temu, which we will try to address on this guide.

Quick links

Is Temu Legit & Safe?

Temu is a fast growing shopping platform, with tens of millions of active users every month, and is considered safe and legitimate.

However, there have been allegations in the US that the app may collect sensitive information from consumers, including social media and banking information, and could even bypass cellphone security settings.

It is always important to exercise caution when using any shopping application or website. Customers can take extra care by paying with secure payment methods such as Paypal.

How to Contact Temu Customer Service?

Temu offers a number of contact channels, including phone support, online chat, email support and more:

Temu Customer Service – Phone Number

TEMU customer service is no longer available by phone.

Temu Customer Service – Website

Temu provides a useful help section on its website, temu.com, with answers to frequently asked questions, buying guides, information about orders, shipping, returns and more:

temu all help topics

Temu Customer Support – Online Chat

One of the best ways to contact Temu customer service is via online chat (logged in users only) on temu.com.

1. Click on the “Messages” icon on the right bottom of the screen.

temu help messages chat

2. Click the relevant support topic to start the chat.

temu help chat orders

You can initiate a support chat by clicking the “Contact Us” button on the bottom of the help section:

temu help chat contact us

Temu Customer Service – Email

The email address [email protected] does not accept incoming emails anymore.

It is recommended to contact Temu using the messaging option on the Temu app or website.

Temu on Social Media

Temu Customer Care – Postal Address

Temu Corporate Office Address:

Suite 355, 31 St. James Avenue
Boston, Massachusetts 02116, USA.

Temu Customer Service – FAQ

You can find here answers to frequesntly asked questions about Temu:

How should I pay for my orders on Temu?

Ordering on Temu is generally considered safe. However, if you want to take extra precautions, you can pay for your order using a secure payment service such as PayPal.

What should I do if I suspect my credit card details were stolen?

If you notice unfamiliar activity on your credit card, it is recommended to contact your credit card provider as soon as possible and report the suspicious activities.

If you suspect that your Temu account was compromised, it is recommended to change your password on Temu and contact Temu’s customer service. Make sure you never include complete information regarding your credit card or bank account details, and keep them secure.

Is it possible to pay for the order only upon receiving my delivery?

No, payment for every order on Temu occurs when you place the order for the products.

How do I get the barcode for returning an item?

You can find and print all the relevant details for returning an item to Temu by signing in to your Temu account, selecting the relevant order under ‘Your orders’, clicking ‘Return/Refund’, choosing the item you would like to return, indicating the reason for the return, selecting your preferred return and refund methods, and then printing the return label (which includes the relevant barcode and details) to tape onto the return package.

About Temu

TEMU is a rather new online shopping platform that offers a wide variety of products at very cheap prices.

Since its launch in the US in September 2022, Temu has surpassed SHEIN, another highly popular Chinese e-commerce site, in terms of monthly visits and app downloads.

According to a recent study by the research firm Attain, Temu is most popular among boomers and Gen X shoppers.

TEMU is owned by the Chinese e-commerce company PDD HOLDINGS, which also owns the Chinese shopping app Pinduoduo.

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