Essential Customer Service Metrics You Should Measure

Essential Customer Service Metrics

Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret to improve your customer service operations. Since it’s much simpler to record, calculate, and decipher quantitative data, we can create measured conclusions that increase productivity and all-around customer service experience. All this data comes with … Read more

Examples of Companies That Provide Excellent Customer Service

companies with great customer service

When establishing a reputable business, everything asks for attention. Within that flood, prioritizing customer service should be the primary goal of the company. Now, every company knows the significance of customer service, but very few are aware of the importance of prioritizing it. 85% of customers tend to be loyal to a brand that delivers … Read more

What is the Difference Between Customer Service and Customer Experience?

Customer Service and Customer Experience

The terms ‘customer service’ and ‘customer experience’ are frequently used in a company, but the workforce is usually unable to differentiate between them and tend to use them interchangeably. A business has to separate the terms to appear favorably in the eyes of customers. The terms are related; however, there’s a significant difference between them … Read more

What is Customer Value and Why is it Important?

customer value

In this day and age, competition is intense, and there’s more than one business supplying a particular kind of product. A business must heavily rely on several factors, such as product quality, pricing, and accessibility; however, a critical factor that many businesses end up neglecting is building customer loyalty by working on and improving customer … Read more

What is a Personalized Customer Experience?

personalized customer experience

A personalized customer experience signifies producing services and products in contemplation to meet customers’ necessities. It’s generally a marketing strategy by which firms use data analysis and computerized technology to introduce their customers’ product offerings. Offering a personalized experience to the customer boosts the business and boosts customer loyalty. It’s an essential part of the … Read more

What Does a Customer Support Manager Do?

customer service manager

Every business has critical personnel crucial to execute its daily operations, and one such personnel is a customer support manager, an executive of the customer service department. The customer support manager governs customer support agents and reports to the general manager. Furthermore, their role involves ensuring customers receive exceptional support, and their requirements are fulfilled. … Read more

The Most Effective Channels for Customer Service

Customer Service Channels

Customer service is more important than ever, with the modern-day customer expecting to be able to have their queries answered rapidly and efficiently. Therefore, ensuring you have reliable and effective channels of communication can help separate you from your competitors. Gone are the days of letters and fax machines. With the advent of the internet, … Read more

The 5 Steps of Customer Service

steps of customer service

For many people, customer service can be a deal-breaker when deciding whether to stick with a company or jump ship and go elsewhere. Yet, many companies treat customer service as a negligible add-on that customers should be grateful to receive at all. However, some of the best and most successful companies treat customer service as … Read more

Customer Service Knowledge Base: What is It?

knowledge base

In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through Google looking for a fix, nor do they want to spend hours on the end of a customer service helpline. They want an easy to access knowledge base where the answers are stored and ready … Read more

Common Customer Service Problems and How to Solve Them

customer service problems

In the current age of commerce, customer service has never been more essential. After years of poor customer service, companies have finally gotten wise to the asset excellent customer service can be. It can retain customers, increase loyalty and even attract new consumers to your products, by word of mouth. But equally, bad customer service … Read more

A Short Guide to Social Media Customer Service

social media

Long ago, back in the mists of time, customer service revolved around the phone, or for the prehistoric amongst us: the post. Today, the world moves at a faster pace, in part due to the range of communication channels at our fingertips. As such, the modern customer isn’t content to wait days or weeks to … Read more