Facebook Customer Service – How to Contact?

Facebook is one of the largest social networks in the world, with more than 2.5 billion monthly active users.

Despite (or maybe because of) the company’s vast popularity, it is usually not easy for users to get support for problems and issues that might sometimes arise.

Facebook Support Phone Number

We encounter the question “Can you call Facebook support?” very often.

While there are a few phone numbers attributed to Facebook’s customer support across the web, including the numbers 650-543-4800 and 650-308-7300, Facebook’s contact center is currently unavailable by phone. Callers only receive a recorded voice message advising them to seek support on Facebook.com or the Facebook app.

Facebook Customer Service – Website

The primary method to receive technical support advise from Facebook is through the help section on the company’s website.

Facebook’s help covers a wide array of topics, encompassing how to use Facebook, managing personal and business accounts, finding accounts, and guidance for scenarios like hacked, blocked, locked, or disabled Facebook accounts.

Access the Facebook support center at facebook.com/help.

In case you still need to contact Facebook support, you can use the contact form on the “Help & Support” section:

  1. Click your profile icon
  2. Select “Help & Support”
  3. Choose “Report a Problem”
  4. Select the relevant issue and add a detailed description

Process Screenshots:

facebook help and support options
facebook support feedback
facebook help something went wrong

Facebook Customer Service – Chat

Facebook customer service is currently exclusively available via chat for businesses advertising on Facebook.

To access this service:

  • Log in to your Business Manager account or select your store within Business Manager.
  • Click on “Get Help” or the question mark button.
  • Choose the relevant topic from the drop-down menu.
  • Describe your issue in detail.
  • Select ‘chat’ or ’email’ as your preferred contact method.
  • Click the send button.

Expect a response to email inquiries within 24 hours in your business’s inbox. For those who opt for ‘chat,’ they will be directed to converse with a customer service representative on Facebook Messenger.

As of today, the option to chat with a Facebook representative is not available to private Facebook users without Facebook ad accounts.

Facebook Customer Support – Email

Several email addresses for contacting Facebook customer service can be found online, yet none of them have been officially published as a way to contact Facebook support.

Some of these unverified email addresses include:

However, it’s important to note that we lack evidence confirming the accuracy or activity of these email addresses.

Facebook Customer Service – Whatsapp

Facebook does not currently offer customer service through WhatsApp.

Facebook – X / Twitter Accounts

Facebook manages 2 official Twitter (X) accounts:

Facebook – Headquarters Address

The address for the Facebook headquarters in the USA is: 1 Hacker Way, 94025 Menlo Park, California, USA.

About Facebook

Facebook is one of the most popular social media platforms in the world, with more than 2.5 billion users in more than 200 countries.

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