Facebook is one of the largest social networks in the world, with over 3 billion monthly active users across more than 200 countries. Owned by Meta Platforms, Inc., Facebook connects friends, families, and businesses through its core platform, Messenger, and a suite of related services.
Despite the platform’s massive scale, getting direct support from Facebook has never been straightforward. There is no general customer service phone line or email address: support is routed through the Help Center and, for advertisers, through Business Support. This page covers every available option.
Facebook Support Phone Number
We encounter the question “Can you call Facebook support?” very often.
While a few phone numbers attributed to Facebook’s customer support circulate online, including 650-543-4800 and 650-308-7300, Facebook’s contact center is not reachable by phone for general users. Callers receive a recorded message directing them to facebook.com/help or the Facebook app. WhatsApp support is not offered either.
Facebook Customer Service – Website
The primary way to get support from Facebook is through the Help Center at facebook.com/help. It covers a wide range of topics: using Facebook, managing personal and business accounts, recovering hacked or disabled accounts, privacy settings, and reporting content.
In December 2025, Meta launched a new centralized support hub within Facebook and Instagram, available on iOS and Android. The hub brings together account issue reporting, Meta AI-powered search for quick answers, and improved account recovery tools. Meta is also testing an AI support assistant for more personalized help with account recovery and settings management.
To submit a support request through Facebook’s “Help & Support” section:
- Click your profile icon
- Select “Help & Support”
- Choose “Report a Problem”
- Select the relevant issue and add a detailed description
Process Screenshots:
Facebook Customer Service – Chat
Live chat with a Facebook representative is available exclusively to businesses advertising on Facebook through the Business Help Center at facebook.com/business/help. Private users without ad accounts cannot access live chat.
To access chat support as a Facebook advertiser:
- Log in to your Business Manager account or select your store within Business Manager.
- Click on “Get Help” or the question mark button.
- Choose the relevant topic from the drop-down menu.
- Describe your issue in detail.
- Select “chat” or “email” as your preferred contact method.
- Click the send button.
Email inquiries submitted through Business Support typically receive a response within 24 hours. Choosing “chat” connects you to a Facebook representative via Messenger.
Facebook Customer Support – Email
Facebook has no officially published general support email address. Several addresses circulate online, but none are confirmed as active customer-facing channels:
- Cyberbullying and abuse reports: [email protected]
- Legal Department: [email protected] or [email protected]
- Media inquiries: [email protected]
None of these addresses are listed on Facebook’s official contact page, and we cannot confirm whether they remain active.
Facebook – X (Twitter) Accounts
Facebook manages two official X (Twitter) accounts:
- Facebook – x.com/facebook
- Messenger – x.com/messenger
Facebook is also active on Instagram at instagram.com/facebook. These social accounts are primarily for announcements and content, not customer support.
Facebook – Headquarters Address
The address for Meta Platforms (parent company of Facebook) headquarters in the USA is: 1 Hacker Way, Menlo Park, California 94025, USA.
Facebook Customer Service – FAQ
Here are answers to common questions about contacting Facebook support:
Is there a phone number to call Facebook customer service?
Facebook does not operate a customer service phone line for general users. Numbers like 650-543-4800 appear in directories but connect to a recorded message, not a live agent. Support is handled entirely through the Help Center and, for advertisers, through Business Support chat or email.
How do I recover a hacked or disabled Facebook account?
Go to facebook.com/help/hacked to start the account recovery process. Meta improved its recovery tools in 2025, adding better SMS and email alerts about suspicious activity, trusted device recognition, and optional selfie video verification. If you’ve lost access to your email or phone, follow the prompts for alternative identity verification.
Can regular Facebook users access live chat support?
No. Live chat with a Facebook representative is only available to businesses that advertise on Facebook through the Business Help Center. Personal account holders cannot access live chat and must use the Help Center, the “Report a Problem” form, or the new in-app support hub.
What is the new Facebook support hub?
In December 2025, Meta launched a centralized support hub within the Facebook app, available on iOS and Android globally. It brings together account issue reporting, Meta AI-powered search for quick answers, and improved recovery flows. Meta is also testing an AI assistant that can help with account recovery and settings management without waiting for a human response.
How do I report a scam or impersonation on Facebook?
Use the “Report” option on the relevant post, profile, or message. For account impersonation, go to the profile being impersonated and select “Find support or report.” You can also report fraud to the FTC at reportfraud.ftc.gov. Social media scams, many originating on Facebook, cost Americans billions annually according to FTC data.
How do I contact Facebook about an ad account issue?
Advertisers can contact Facebook support through the Business Help Center at facebook.com/business/help. Log into Business Manager, click “Get Help,” select your issue, and choose chat or email. Chat typically connects you to a representative via Messenger, while email responses arrive within 24 hours.
Does Messenger.com still work in 2026?
No. Meta shut down the standalone Messenger.com website in April 2026. Messenger on the web is now accessible through facebook.com/messages. The Messenger mobile app on iOS and Android continues to work as before.
How to Get the Fastest Help from Facebook
- Use the new in-app support hub (available on iOS and Android since December 2025). It consolidates account reporting, AI-powered search, and recovery tools in one place.
- Search the Help Center at facebook.com/help before submitting a report. Most common issues have step-by-step guides that resolve problems faster than waiting for a review.
- For hacked accounts, go directly to facebook.com/help/hacked. This dedicated recovery flow has a higher success rate than general Help Center searches.
- If you run Facebook ads, use Business Support chat for the fastest response. Advertisers get access to live agents that personal account holders do not.
- When submitting a “Report a Problem,” include as much detail as possible and attach screenshots. Vague reports take longer to process and often result in automatic rejections.
About Facebook
Facebook was founded in 2004 by Mark Zuckerberg and launched from Harvard University. It has grown into one of the most-used social platforms globally, with over 3 billion monthly active users in more than 200 countries. The platform allows users to share posts, photos, and videos, connect with friends and family, join community groups, and follow public figures and businesses.
In 2021, parent company Facebook, Inc. rebranded to Meta Platforms, Inc. to reflect its expanded focus on the “metaverse” and its broader portfolio of products including Instagram, WhatsApp, and Messenger. Meta is headquartered in Menlo Park, California. Across all its apps, Meta reaches approximately 3.98 billion monthly active users.
Facebook has a 1.3 out of 5 rating on Trustpilot based on over 17,900 reviews (as of March 2026), with the most common complaints centering on account suspensions without clear explanation, limited support access for personal users, and scam activity on Marketplace. The platform is not BBB accredited.