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The Place for All Things Customer Service

Guides, articles, benchmarks, and general information about customer service and support.

A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.

Customer Service Guides

customer service job interview

How to Find a Job in Customer Service

Customer service jobs are on high demand, offering different career paths and opportunities. We have compiled here a short guide ...
customer service problems

Common Customer Service Problems and How to Solve Them

In the current age of commerce, customer service has never been more essential. After years of poor customer service, companies ...
Essential Customer Service Metrics

Essential Customer Service Metrics You Should Measure

Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
best time to call customer service

The Best Time To Call Customer Service

A recent study by Zendesk, customer service and sales CRM software provider, gives an interesting insight into the best times ...
customer service rep skills

Skills of a Great Customer Service Representative

Customer service is a unique practice, that requires a versatile skills set. In this list you will find the main ...
phone customer service

How to Provide Good Customer Service Over the Phone?

Being able to provide remote assistance can certainly have many financial advantages, but it can also be quite challenging. Providing ...
Customer Service and Customer Experience

What is the Difference Between Customer Service and Customer Experience?

The terms 'customer service' and 'customer experience' are frequently used in a company, but the workforce is usually unable to ...
Customer Service During a Crisis

Tips for Providing Good Customer Service During a Crisis

Providing good customer service during a crisis is not easy. Customers get more emotional and stressed for all the obvious ...

Customer Service Tools

Essential Customer Service Metrics

Essential Customer Service Metrics You Should Measure

Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
customer service ticket software

Best Support Ticketing Tools and Help Desk Software for Customer Service

As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
best customer service chatbots

10 Best Chatbots for Customer Service

Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
customer service best self service software

Best Customer Self-Service Software – Free and Paid (2023)

A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
chat support tools

Best Live Chat Software for Customer Service (2023)

Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
send whatsapp message to any phone

Send a WhatsApp Message to Any Number Online

Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...
knowledge base

Customer Service Knowledge Base: What is It?

In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...