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Customer Service Guides

Effective Ideas for Customer Service in Banks

Those who frequently need to contact a bank or a credit institution to carry out operations that cannot necessarily be ...
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What is Customer Value and Why is it Important?

In this day and age, competition is intense, and there's more than one business supplying a particular kind of product ...
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Skills of a Great Customer Service Representative

Customer service is a unique practice, that requires a versatile skills set. In this list you will find the main ...
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How to Find a Job in Customer Service

Customer service jobs are on high demand, offering different career paths and opportunities. We have compiled here a short guide ...
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Tips for Providing Good Customer Service During a Crisis

Providing good customer service during a crisis is not easy. Customers get more emotional and stressed for all the obvious ...
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Essential Customer Service Metrics You Should Measure

Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
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What is Customer Service and Why is it Important?

Customer Service – Definition Customer service is all the support that a company or a business offers its customers, both ...
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8 Tips For Getting Better Customer Service

Getting useful customer service can sometimes be time-consuming and frustrating. Here are 8 tips for getting better and faster customer ...
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Customer Service Tools

Best Live Chat Software for Customer Service (2022)

Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
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Best Support Ticketing Tools and Help Desk Software for Customer Service

As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
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Best Customer Self-Service Software – Free and Paid (2022)

A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
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Essential Customer Service Metrics You Should Measure

Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
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10 Best Chatbots for Customer Service

Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
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Customer Service Knowledge Base: What is It?

In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
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