customer service wiki homepage large

The Place for All Things Customer Service

Guides, articles, benchmarks, and general information about customer service and support.

A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.

Customer Service Guides

customer service manager

What Does a Customer Support Manager Do?

Every business has critical personnel crucial to execute its daily operations, and one such personnel is a customer support manager, ...
personalized customer experience

What is a Personalized Customer Experience?

A personalized customer experience signifies producing services and products in contemplation to meet customers' necessities. It's generally a marketing strategy ...
Improving Customer Experience in Travel Agencies

Methods to Improve Customer Experience in Travel Agencies

To improve the customer experience of a travel agency, it is good to take into account three fundamental concepts: personalization, ...
tips for getting better customer service

8 Tips For Getting Better Customer Service

Getting useful customer service can sometimes be time-consuming and frustrating. Here are 8 tips for getting better and faster customer ...
customer value

What is Customer Value and Why is it Important?

In this day and age, competition is intense, and there's more than one business supplying a particular kind of product ...
best websites customer service

The Best Sites and Online Resources on Customer Service

There is an infinite number of useful websites and resources about the world of customer service. These resources include specialized ...
Customer Service and Customer Experience

What is the Difference Between Customer Service and Customer Experience?

The terms 'customer service' and 'customer experience' are frequently used in a company, but the workforce is usually unable to ...
Customer Service Channels

The Most Effective Channels for Customer Service

Customer service is more important than ever, with the modern-day customer expecting to be able to have their queries answered ...

Customer Service Tools

customer service ticket software

Best Support Ticketing Tools and Help Desk Software for Customer Service

As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
send whatsapp message to any phone

Send a WhatsApp Message to Any Number Online

Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...
Essential Customer Service Metrics

Essential Customer Service Metrics You Should Measure

Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
best customer service chatbots

10 Best Chatbots for Customer Service

Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
customer service best self service software

Best Customer Self-Service Software – Free and Paid (2023)

A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
knowledge base

Customer Service Knowledge Base: What is It?

In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
chat support tools

Best Live Chat Software for Customer Service (2023)

Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...