The Place for All Things Customer Service

Guides, articles, benchmarks, and general information about customer service and support.

A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.

Customer Service Guides

online courses

10 Best Free Online Customer Service Courses

The internet is a treasure chest where you can find some very useful resources for upgrading your skills and knowledge ...
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customer value

What is Customer Value and Why is it Important?

In this day and age, competition is intense, and there's more than one business supplying a particular kind of product ...
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Customer Service During a Crisis

Tips for Providing Good Customer Service During a Crisis

Providing good customer service during a crisis is not easy. Customers get more emotional and stressed for all the obvious ...
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Improving Customer Experience in Travel Agencies

Methods to Improve Customer Experience in Travel Agencies

To improve the customer experience of a travel agency, it is good to take into account three fundamental concepts: personalization, ...
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customer service job interview

How to Find a Job in Customer Service

Customer service jobs are on high demand, offering different career paths and opportunities. We have compiled here a short guide ...
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customer service rep skills

Skills of a Great Customer Service Representative

Customer service is a unique practice, that requires a versatile skills set. In this list you will find the main ...
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best time to call customer service

The Best Time To Call Customer Service

A recent study by Zendesk, customer service and sales CRM software provider, gives an interesting insight into the best times ...
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steps of customer service

The 5 Steps of Customer Service

For many people, customer service can be a deal-breaker when deciding whether to stick with a company or jump ship ...
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Customer Service Tools

customer service best self service software

Best Customer Self-Service Software – Free and Paid (2022)

A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
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Essential Customer Service Metrics

Essential Customer Service Metrics You Should Measure

Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
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best customer service chatbots

10 Best Chatbots for Customer Service

Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
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customer service ticket software

Best Support Ticketing Tools and Help Desk Software for Customer Service

As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
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knowledge base

Customer Service Knowledge Base: What is It?

In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
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chat support tools

Best Live Chat Software for Customer Service (2022)

Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
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