The Place for All Things Customer Service

Guides, articles, benchmarks, and general information about customer service and support.

A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.

Customer Service Guides

customer service job interview

How to Find a Job in Customer Service

Customer service jobs are on high demand, offering different career paths and opportunities. We have compiled here a short guide ...
companies with great customer service

Examples of Companies That Provide Excellent Customer Service

When establishing a reputable business, everything asks for attention. Within that flood, prioritizing customer service should be the primary goal ...
hotels customer service ideas

Creative Customer Service Ideas for Hotels Managers

Customer service has always been in the center of hotels management, and these days it has become an experts game ...
Improving Customer Experience in Travel Agencies

Methods to Improve Customer Experience in Travel Agencies

To improve the customer experience of a travel agency, it is good to take into account three fundamental concepts: personalization, ...
cancel flights

How to Change or Cancel Flights Because of Coronavirus

The airline industry is in a crisis-mode among government-imposed travel restrictions and travelers' concerns regarding the coronavirus. This is the ...
retail customer service examples

Examples for Great Customer Service in Retail

In recent years, small retailers have experienced a drop in sales, in favor of the rise of large retailers. More ...
social media

A Short Guide to Social Media Customer Service

Long ago, back in the mists of time, customer service revolved around the phone, or for the prehistoric amongst us: ...
Customer Service During a Crisis

Tips for Providing Good Customer Service During a Crisis

Providing good customer service during a crisis is not easy. Customers get more emotional and stressed for all the obvious ...

Customer Service Tools

chat support tools

Best Live Chat Software for Customer Service (2023)

Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
knowledge base

Customer Service Knowledge Base: What is It?

In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
Send a WhatsApp Message to Any Number Online

Send a WhatsApp Message to Any Number Online

Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...
customer service ticket software

Best Support Ticketing Tools and Help Desk Software for Customer Service

As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
best customer service chatbots

10 Best Chatbots for Customer Service

Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
customer service best self service software

Best Customer Self-Service Software – Free and Paid (2023)

A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
Essential Customer Service Metrics

Essential Customer Service Metrics You Should Measure

Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...