The Place for All Things Customer Service
Guides, articles, benchmarks, and general information about customer service and support.
A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.
Customer Service Guides
How to Find a Job in Customer Service
Customer service jobs are on high demand, offering different career paths and opportunities. We have compiled here a short guide ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
Examples for Great Customer Service in Retail
In recent years, small retailers have experienced a drop in sales, in favor of the rise of large retailers. More ...
8 Tips For Getting Better Customer Service
Getting useful customer service can sometimes be time-consuming and frustrating. Here are 8 tips for getting better and faster customer ...
Skills of a Great Customer Service Representative
Customer service is a unique practice, that requires a versatile skills set. In this list you will find the main ...
Creative Customer Service Ideas for Hotels Managers
Customer service has always been in the center of hotels management, and these days it has become an experts game ...
The Best Sites and Online Resources on Customer Service
There is an infinite number of useful websites and resources about the world of customer service. These resources include specialized ...
The Best Time To Call Customer Service
A recent study by Zendesk, customer service and sales CRM software provider, gives an interesting insight into the best times ...
Customer Service Tools
Best Live Chat Software for Customer Service (2023)
Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
10 Best Chatbots for Customer Service
Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
Best Support Ticketing Tools and Help Desk Software for Customer Service
As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
Best Customer Self-Service Software – Free and Paid (2023)
A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
Customer Service Knowledge Base: What is It?
In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
Send a WhatsApp Message to Any Number Online
Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...