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The Place for All Things Customer Service

Guides, articles, benchmarks, and general information about customer service and support.

A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.

Customer Service Guides

steps of customer service

The 5 Steps of Customer Service

For many people, customer service can be a deal-breaker when deciding whether to stick with a company or jump ship ...
phone customer service

How to Provide Good Customer Service Over the Phone?

Being able to provide remote assistance can certainly have many financial advantages, but it can also be quite challenging. Providing ...
best websites customer service

The Best Sites and Online Resources on Customer Service

There is an infinite number of useful websites and resources about the world of customer service. These resources include specialized ...
banks customer service

Effective Ideas for Customer Service in Banks

Those who frequently need to contact a bank or a credit institution to carry out operations that cannot necessarily be ...
customer value

What is Customer Value and Why is it Important?

In this day and age, competition is intense, and there's more than one business supplying a particular kind of product ...
personalized customer experience

What is a Personalized Customer Experience?

A personalized customer experience signifies producing services and products in contemplation to meet customers' necessities. It's generally a marketing strategy ...
Customer Service and Customer Experience

What is the Difference Between Customer Service and Customer Experience?

The terms 'customer service' and 'customer experience' are frequently used in a company, but the workforce is usually unable to ...
Customer Service During a Crisis

Tips for Providing Good Customer Service During a Crisis

Providing good customer service during a crisis is not easy. Customers get more emotional and stressed for all the obvious ...

Customer Service Tools

customer service ticket software

Best Support Ticketing Tools and Help Desk Software for Customer Service

As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
send whatsapp message to any phone

Send a WhatsApp Message to Any Number Online

Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...
chat support tools

Best Live Chat Software for Customer Service (2023)

Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
customer service best self service software

Best Customer Self-Service Software – Free and Paid (2023)

A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
Essential Customer Service Metrics

Essential Customer Service Metrics You Should Measure

Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
knowledge base

Customer Service Knowledge Base: What is It?

In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
best customer service chatbots

10 Best Chatbots for Customer Service

Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...