The Place for All Things Customer Service

Guides, articles, benchmarks, and general information about customer service and support.

A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.

Customer Service Guides

steps of customer service

The 5 Steps of Customer Service

For many people, customer service can be a deal-breaker when deciding whether to stick with a company or jump ship ...
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phone customer service

How to Provide Good Customer Service Over the Phone?

Being able to provide remote assistance can certainly have many financial advantages, but it can also be quite challenging. Providing ...
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tips for getting better customer service

8 Tips For Getting Better Customer Service

Getting useful customer service can sometimes be time-consuming and frustrating. Here are 8 tips for getting better and faster customer ...
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Customer Service Channels

The Most Effective Channels for Customer Service

Customer service is more important than ever, with the modern-day customer expecting to be able to have their queries answered ...
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tips for cashier

Tips for Being a Good Cashier

Working as a cashier requires constant contact with people and at the same time – playing a role with speed ...
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graphic design customer service

Helpful Customer Support Tips for Graphic Designers

Many Graphic designers find it challenging to work with customers and provide good customer service. But even great graphic designers ...
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best time to call customer service

The Best Time To Call Customer Service

A recent study by Zendesk, customer service and sales CRM software provider, gives an interesting insight into the best times ...
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social media

A Short Guide to Social Media Customer Service

Long ago, back in the mists of time, customer service revolved around the phone, or for the prehistoric amongst us: ...
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Customer Service Tools

customer service ticket software

Best Support Ticketing Tools and Help Desk Software for Customer Service

As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
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knowledge base

Customer Service Knowledge Base: What is It?

In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
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Essential Customer Service Metrics

Essential Customer Service Metrics You Should Measure

Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
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chat support tools

Best Live Chat Software for Customer Service (2022)

Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
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customer service best self service software

Best Customer Self-Service Software – Free and Paid (2022)

A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
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best customer service chatbots

10 Best Chatbots for Customer Service

Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
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