
The Place for All Things Customer Service
Guides, articles, benchmarks, and general information about customer service and support.
A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.
Customer Service Guides
10 Best Free Online Customer Service Courses
The internet is a treasure chest where you can find some very useful resources for upgrading your skills and knowledge ...
Methods to Improve Customer Experience in Travel Agencies
To improve the customer experience of a travel agency, it is good to take into account three fundamental concepts: personalization, ...
How to Provide Good Customer Service Over the Phone?
Being able to provide remote assistance can certainly have many financial advantages, but it can also be quite challenging. Providing ...
Common Customer Service Problems and How to Solve Them
In the current age of commerce, customer service has never been more essential. After years of poor customer service, companies ...
Customer Service Knowledge Base: What is It?
In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
The Best Time To Call Customer Service
A recent study by Zendesk, customer service and sales CRM software provider, gives an interesting insight into the best times ...
A Short Guide to Social Media Customer Service
Long ago, back in the mists of time, customer service revolved around the phone, or for the prehistoric amongst us: ...
Customer Service Tools
Best Support Ticketing Tools and Help Desk Software for Customer Service
As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
Best Live Chat Software for Customer Service (2023)
Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
Send a WhatsApp Message to Any Number Online
Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...
Best Customer Self-Service Software – Free and Paid (2023)
A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
10 Best Chatbots for Customer Service
Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
Customer Service Knowledge Base: What is It?
In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...