The Place for All Things Customer Service
Guides, articles, benchmarks, and general information about customer service and support.
A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.
Customer Service Guides
Tips for Providing Good Customer Service During a Crisis
Providing good customer service during a crisis is not easy. Customers get more emotional and stressed for all the obvious ...
Methods to Improve Customer Experience in Travel Agencies
To improve the customer experience of a travel agency, it is good to take into account three fundamental concepts: personalization, ...
What Does a Customer Support Manager Do?
Every business has critical personnel crucial to execute its daily operations, and one such personnel is a customer support manager, ...
What is Customer Service and Why is it Important?
Customer Service - Definition Customer service is all the support that a company or a business offers its customers, both ...
What is the Difference Between Customer Service and Customer Experience?
The terms 'customer service' and 'customer experience' are frequently used in a company, but the workforce is usually unable to ...
10 Best Free Online Customer Service Courses
The internet is a treasure chest where you can find some very useful resources for upgrading your skills and knowledge ...
Creative Customer Service Ideas for Hotels Managers
Customer service has always been in the center of hotels management, and these days it has become an experts game ...
8 Tips For Getting Better Customer Service
Getting useful customer service can sometimes be time-consuming and frustrating. Here are 8 tips for getting better and faster customer ...
Customer Service Tools
Send a WhatsApp Message to Any Number Online
Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
Best Live Chat Software for Customer Service (2023)
Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
10 Best Chatbots for Customer Service
Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
Best Support Ticketing Tools and Help Desk Software for Customer Service
As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
Customer Service Knowledge Base: What is It?
In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
Best Customer Self-Service Software – Free and Paid (2023)
A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...