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The Place for All Things Customer Service

Guides, articles, benchmarks, and general information about customer service and support.

A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.

Customer Service Guides

retail customer service examples

Examples for Great Customer Service in Retail

In recent years, small retailers have experienced a drop in sales, in favor of the rise of large retailers. More ...
graphic design customer service

Helpful Customer Support Tips for Graphic Designers

Many Graphic designers find it challenging to work with customers and provide good customer service. But even great graphic designers ...
customer service rep skills

Skills of a Great Customer Service Representative

Customer service is a unique practice, that requires a versatile skills set. In this list you will find the main ...
tips for getting better customer service

8 Tips For Getting Better Customer Service

Getting useful customer service can sometimes be time-consuming and frustrating. Here are 8 tips for getting better and faster customer ...
social media

A Short Guide to Social Media Customer Service

Long ago, back in the mists of time, customer service revolved around the phone, or for the prehistoric amongst us: ...
hotels customer service ideas

Creative Customer Service Ideas for Hotels Managers

Customer service has always been in the center of hotels management, and these days it has become an experts game ...
tips for cashier

Tips for Being a Good Cashier

Working as a cashier requires constant contact with people and at the same time – playing a role with speed ...
Customer Service and Customer Experience

What is the Difference Between Customer Service and Customer Experience?

The terms 'customer service' and 'customer experience' are frequently used in a company, but the workforce is usually unable to ...

Customer Service Tools

chat support tools

Best Live Chat Software for Customer Service (2023)

Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
customer service best self service software

Best Customer Self-Service Software – Free and Paid (2023)

A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
best customer service chatbots

10 Best Chatbots for Customer Service

Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
customer service ticket software

Best Support Ticketing Tools and Help Desk Software for Customer Service

As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
knowledge base

Customer Service Knowledge Base: What is It?

In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
send whatsapp message to any phone

Send a WhatsApp Message to Any Number Online

Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...
Essential Customer Service Metrics

Essential Customer Service Metrics You Should Measure

Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...