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The Place for All Things Customer Service

Guides, articles, benchmarks, and general information about customer service and support.

A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.

Customer Service Guides

customer service problems

Common Customer Service Problems and How to Solve Them

In the current age of commerce, customer service has never been more essential. After years of poor customer service, companies ...
social media

A Short Guide to Social Media Customer Service

Long ago, back in the mists of time, customer service revolved around the phone, or for the prehistoric amongst us: ...
steps of customer service

The 5 Steps of Customer Service

For many people, customer service can be a deal-breaker when deciding whether to stick with a company or jump ship ...
customer service job interview

How to Find a Job in Customer Service

Customer service jobs are on high demand, offering different career paths and opportunities. We have compiled here a short guide ...
Customer Service During a Crisis

Tips for Providing Good Customer Service During a Crisis

Providing good customer service during a crisis is not easy. Customers get more emotional and stressed for all the obvious ...
graphic design customer service

Helpful Customer Support Tips for Graphic Designers

Many Graphic designers find it challenging to work with customers and provide good customer service. But even great graphic designers ...
personalized customer experience

What is a Personalized Customer Experience?

A personalized customer experience signifies producing services and products in contemplation to meet customers' necessities. It's generally a marketing strategy ...
best time to call customer service

The Best Time To Call Customer Service

A recent study by Zendesk, customer service and sales CRM software provider, gives an interesting insight into the best times ...

Customer Service Tools

best customer service chatbots

10 Best Chatbots for Customer Service

Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
customer service ticket software

Best Support Ticketing Tools and Help Desk Software for Customer Service

As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
send whatsapp message to any phone

Send a WhatsApp Message to Any Number Online

Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...
customer service best self service software

Best Customer Self-Service Software – Free and Paid (2023)

A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
chat support tools

Best Live Chat Software for Customer Service (2023)

Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
Essential Customer Service Metrics

Essential Customer Service Metrics You Should Measure

Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
knowledge base

Customer Service Knowledge Base: What is It?

In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...