The Place for All Things Customer Service
Guides, articles, benchmarks, and general information about customer service and support.
A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.
Customer Service Guides
Tips for Being a Good Cashier
Working as a cashier requires constant contact with people and at the same time – playing a role with speed ...
Effective Ideas for Customer Service in Banks
Those who frequently need to contact a bank or a credit institution to carry out operations that cannot necessarily be ...
Common Customer Service Problems and How to Solve Them
In the current age of commerce, customer service has never been more essential. After years of poor customer service, companies ...
What is Customer Value and Why is it Important?
In this day and age, competition is intense, and there's more than one business supplying a particular kind of product ...
How to Provide Good Customer Service Over the Phone?
Being able to provide remote assistance can certainly have many financial advantages, but it can also be quite challenging. Providing ...
A Short Guide to Social Media Customer Service
Long ago, back in the mists of time, customer service revolved around the phone, or for the prehistoric amongst us: ...
Skills of a Great Customer Service Representative
Customer service is a unique practice, that requires a versatile skills set. In this list you will find the main ...
What is the Difference Between Customer Service and Customer Experience?
The terms 'customer service' and 'customer experience' are frequently used in a company, but the workforce is usually unable to ...
Customer Service Tools
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
Best Customer Self-Service Software – Free and Paid (2023)
A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
10 Best Chatbots for Customer Service
Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
Best Live Chat Software for Customer Service (2023)
Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
Send a WhatsApp Message to Any Number Online
Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...
Customer Service Knowledge Base: What is It?
In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
Best Support Ticketing Tools and Help Desk Software for Customer Service
As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...