Guides

customer service manager

What Does a Customer Support Manager Do?

Every business has critical personnel crucial to execute its daily operations, and one such personnel is a customer support manager, ...
Improving Customer Experience in Travel Agencies

Methods to Improve Customer Experience in Travel Agencies

To improve the customer experience of a travel agency, it is good to take into account three fundamental concepts: personalization, ...
banks customer service

Effective Ideas for Customer Service in Banks

Those who frequently need to contact a bank or a credit institution to carry out operations that cannot necessarily be ...
Customer Service and Customer Experience

What is the Difference Between Customer Service and Customer Experience?

The terms 'customer service' and 'customer experience' are frequently used in a company, but the workforce is usually unable to ...
companies with great customer service

Examples of Companies That Provide Excellent Customer Service

When establishing a reputable business, everything asks for attention. Within that flood, prioritizing customer service should be the primary goal ...
online courses

10 Best Free Online Customer Service Courses

The internet is a treasure chest where you can find some very useful resources for upgrading your skills and knowledge ...
best time to call customer service

The Best Time To Call Customer Service

A recent study by Zendesk, customer service and sales CRM software provider, gives an interesting insight into the best times ...
knowledge base

Customer Service Knowledge Base: What is It?

In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
customer service rep skills

Skills of a Great Customer Service Representative

Customer service is a unique practice, that requires a versatile skills set. In this list you will find the main ...
steps of customer service

The 5 Steps of Customer Service

For many people, customer service can be a deal-breaker when deciding whether to stick with a company or jump ship ...
tips for cashier

Tips for Being a Good Cashier

Working as a cashier requires constant contact with people and at the same time – playing a role with speed ...
customer service job interview

How to Find a Job in Customer Service

Customer service jobs are on high demand, offering different career paths and opportunities. We have compiled here a short guide ...
tips for getting better customer service

8 Tips For Getting Better Customer Service

Getting useful customer service can sometimes be time-consuming and frustrating. Here are 8 tips for getting better and faster customer ...
customer value

What is Customer Value and Why is it Important?

In this day and age, competition is intense, and there's more than one business supplying a particular kind of product ...
best websites customer service

The Best Sites and Online Resources on Customer Service

There is an infinite number of useful websites and resources about the world of customer service. These resources include specialized ...
Customer Service During a Crisis

Tips for Providing Good Customer Service During a Crisis

Providing good customer service during a crisis is not easy. Customers get more emotional and stressed for all the obvious ...
graphic design customer service

Helpful Customer Support Tips for Graphic Designers

Many Graphic designers find it challenging to work with customers and provide good customer service. But even great graphic designers ...
Customer service 1

What is Customer Service and Why is it Important?

Customer Service – Definition Customer service is all the support that a company or a business offers its customers, both ...
customer service problems

Common Customer Service Problems and How to Solve Them

In the current age of commerce, customer service has never been more essential. After years of poor customer service, companies ...
social media

A Short Guide to Social Media Customer Service

Long ago, back in the mists of time, customer service revolved around the phone, or for the prehistoric amongst us: ...
personalized customer experience

What is a Personalized Customer Experience?

A personalized customer experience signifies producing services and products in contemplation to meet customers' necessities. It's generally a marketing strategy ...
Essential Customer Service Metrics

Essential Customer Service Metrics You Should Measure

Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
phone customer service

How to Provide Good Customer Service Over the Phone?

Being able to provide remote assistance can certainly have many financial advantages, but it can also be quite challenging. Providing ...
hotels customer service ideas

Creative Customer Service Ideas for Hotels Managers

Customer service has always been in the center of hotels management, and these days it has become an experts game ...
Customer Service Channels

The Most Effective Channels for Customer Service

Customer service is more important than ever, with the modern-day customer expecting to be able to have their queries answered ...
retail customer service examples

Examples for Great Customer Service in Retail

In recent years, small retailers have experienced a drop in sales, in favor of the rise of large retailers. More ...
cancel flights

How to Change or Cancel Flights Because of Coronavirus

The airline industry is in a crisis-mode among government-imposed travel restrictions and travelers' concerns regarding the coronavirus. This is the ...