Guides

The internet is a treasure chest where you can find some very useful resources for upgrading your skills and knowledge ...

Customer service is a unique practice, that requires a versatile skills set. In this list you will find the main ...

The airline industry is in a crisis-mode among government-imposed travel restrictions and travelers' concerns regarding the coronavirus. This is the ...

Being able to provide remote assistance can certainly have many financial advantages, but it can also be quite challenging. Providing ...

Providing good customer service during a crisis is not easy. Customers get more emotional and stressed for all the obvious ...

Those who frequently need to contact a bank or a credit institution to carry out operations that cannot necessarily be ...

For many people, customer service can be a deal-breaker when deciding whether to stick with a company or jump ship ...

Many Graphic designers find it challenging to work with customers and provide good customer service. But even great graphic designers ...

Working as a cashier requires constant contact with people and at the same time – playing a role with speed ...

Customer Service – Definition Customer service is all the support that a company or a business offers its customers, both ...

In the current age of commerce, customer service has never been more essential. After years of poor customer service, companies ...

Every business has critical personnel crucial to execute its daily operations, and one such personnel is a customer support manager, ...

Customer service is more important than ever, with the modern-day customer expecting to be able to have their queries answered ...

Long ago, back in the mists of time, customer service revolved around the phone, or for the prehistoric amongst us: ...

Customer service has always been in the center of hotels management, and these days it has become an experts game ...

There is an infinite number of useful websites and resources about the world of customer service. These resources include specialized ...

In this day and age, competition is intense, and there's more than one business supplying a particular kind of product ...

To improve the customer experience of a travel agency, it is good to take into account three fundamental concepts: personalization, ...

When establishing a reputable business, everything asks for attention. Within that flood, prioritizing customer service should be the primary goal ...

Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...

Customer service jobs are on high demand, offering different career paths and opportunities. We have compiled here a short guide ...

In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...

A personalized customer experience signifies producing services and products in contemplation to meet customers' necessities. It's generally a marketing strategy ...

A recent study by Zendesk, customer service and sales CRM software provider, gives an interesting insight into the best times ...

Getting useful customer service can sometimes be time-consuming and frustrating. Here are 8 tips for getting better and faster customer ...

The terms 'customer service' and 'customer experience' are frequently used in a company, but the workforce is usually unable to ...

In recent years, small retailers have experienced a drop in sales, in favor of the rise of large retailers. More ...