A Short Guide to Social Media Customer Service
Long ago, back in the mists of time, customer service revolved around the phone, or for the prehistoric amongst us: ...
The Best Sites and Online Resources on Customer Service
There is an infinite number of useful websites and resources about the world of customer service. These resources include specialized ...
8 Tips For Getting Better Customer Service
Getting useful customer service can sometimes be time-consuming and frustrating. Here are 8 tips for getting better and faster customer ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
The 5 Steps of Customer Service
For many people, customer service can be a deal-breaker when deciding whether to stick with a company or jump ship ...
How to Provide Good Customer Service Over the Phone?
Being able to provide remote assistance can certainly have many financial advantages, but it can also be quite challenging. Providing ...
What Does a Customer Support Manager Do?
Every business has critical personnel crucial to execute its daily operations, and one such personnel is a customer support manager, ...
Skills of a Great Customer Service Representative
Customer service is a unique practice, that requires a versatile skills set. In this list you will find the main ...
What is Customer Service and Why is it Important?
Customer Service – Definition Customer service is all the support that a company or a business offers its customers, both ...
Examples of Companies That Provide Excellent Customer Service
When establishing a reputable business, everything asks for attention. Within that flood, prioritizing customer service should be the primary goal ...
Tips for Providing Good Customer Service During a Crisis
Providing good customer service during a crisis is not easy. Customers get more emotional and stressed for all the obvious ...
Customer Service Knowledge Base: What is It?
In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
Creative Customer Service Ideas for Hotels Managers
Customer service has always been in the center of hotels management, and these days it has become an experts game ...
Effective Ideas for Customer Service in Banks
Those who frequently need to contact a bank or a credit institution to carry out operations that cannot necessarily be ...
The Most Effective Channels for Customer Service
Customer service is more important than ever, with the modern-day customer expecting to be able to have their queries answered ...
Common Customer Service Problems and How to Solve Them
In the current age of commerce, customer service has never been more essential. After years of poor customer service, companies ...
How to Change or Cancel Flights Because of Coronavirus
The airline industry is in a crisis-mode among government-imposed travel restrictions and travelers' concerns regarding the coronavirus. This is the ...
The Best Time To Call Customer Service
A recent study by Zendesk, customer service and sales CRM software provider, gives an interesting insight into the best times ...
How to Find a Job in Customer Service
Customer service jobs are on high demand, offering different career paths and opportunities. We have compiled here a short guide ...
What is Customer Value and Why is it Important?
In this day and age, competition is intense, and there's more than one business supplying a particular kind of product ...
Examples for Great Customer Service in Retail
In recent years, small retailers have experienced a drop in sales, in favor of the rise of large retailers. More ...
Methods to Improve Customer Experience in Travel Agencies
To improve the customer experience of a travel agency, it is good to take into account three fundamental concepts: personalization, ...
Helpful Customer Support Tips for Graphic Designers
Many Graphic designers find it challenging to work with customers and provide good customer service. But even great graphic designers ...
Tips for Being a Good Cashier
Working as a cashier requires constant contact with people and at the same time – playing a role with speed ...
What is the Difference Between Customer Service and Customer Experience?
The terms 'customer service' and 'customer experience' are frequently used in a company, but the workforce is usually unable to ...
10 Best Free Online Customer Service Courses
The internet is a treasure chest where you can find some very useful resources for upgrading your skills and knowledge ...
What is a Personalized Customer Experience?
A personalized customer experience signifies producing services and products in contemplation to meet customers' necessities. It's generally a marketing strategy ...