eBay is one of the leading shopping sites globally, operating as a marketplace platform where merchants from around the world sell new and second-hand products through auctions or by setting predetermined prices.
Founded in 1995, eBay is one of the oldest online trading platforms, with over a billion users.
eBay Customer Service – Contact Details
The best ways to contact eBay customer service are through the help section on eBay’s website and app, via chat, and through eBay customer service on Twitter.
eBay Customer Service – eBay – phone
eBay customer service is currently not available by phone, and the previously posted US phone number, +1-866-492-3229, is no longer active.
eBay Customer Service – Website
Before reaching out to eBay customer service, it is recommended to seek answers in the help pages on the eBay website, covering a wide range of topics, including:
- Buying on eBay
- Selling on eBay
- Returns and refunds
- Shipping and tracking
- Fees and billing
Buyers and sellers can also find relevant information on the eBay community platform, offering features like a knowledge base, discussion boards, groups, news, and more.
eBay Customer Service – Email
Customers can contact eBay customer service by email by filling out the relevant contact form on this page.
eBay Customer Service – Chat
eBay customer service is available via chat. Here’s how:
- Log in to your eBay account.
- Visit ebay.com/help/home.
- Click “Chat with our automated assistant.”
- Describe your issue to the chatbot and get an answer.
- If the chatbot’s response doesn’t resolve your issue, you’ll be connected to a support agent.
eBay Customer Service – Social Media
- eBay Support on Twitter/X: twitter.com/AskeBay. Support hours: Every day, from 6:00 to 18:00 PT.
- eBay Facebook Messenger: messenger.com/t/ebay
- eBay Facebook page: facebook.com/ebay
eBay Customer Service – Address
eBay US headquarters address: eBay Inc. 2145 Hamilton Avenue, San Jose, California 95125, USA.
