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PlayStation is Sony Interactive Entertainment’s gaming brand, covering consoles, digital games, online services, and accessories for millions of players in the US and around the world. The current lineup includes the PS5 console, the PS5 Pro, and the PlayStation Portal remote player, alongside the PS Plus subscription service that offers a library of games and online multiplayer access.
Sony Interactive Entertainment (SIE) is a wholly owned subsidiary of Sony Group Corporation, headquartered in San Mateo, California. PlayStation launched its first console in 1994 and is now one of the largest gaming platforms globally, with hundreds of millions of consoles sold across the PS1 through PS5 generations.
This page covers how to reach PlayStation customer service in the US, including phone, live chat, the support website, the PlayStation App, and social media channels.
Looking for a refund from PlayStation? See our PlayStation Store Refund Guide.
How to Contact PlayStation Customer Service
PlayStation offers phone support and live chat as the main direct contact channels. The support website also handles the majority of account, billing, and hardware issues through self-service tools. Email is not listed as a contact option on the official website.
PlayStation Customer Service – Phone
The PlayStation customer service phone number for the US and Canada is 1-800-345-7669 (800-345-SONY). Support is available Monday through Friday, 9:00 AM to 6:00 PM PT. PlayStation closes on December 25 and January 1, with limited hours on December 24 and December 31.
For accessibility support related to closed captioning, PlayStation lists a separate phone number: 1-800-345-7699. A fax line is also available at 1-310-981-1570. Further details on accessibility services can be found on the PlayStation support website at playstation.com/support.
PlayStation Customer Service – Website
The PlayStation support hub at playstation.com/support is organized into six main categories: Account and Security, PS Store and Refunds, Subscriptions and Services, Games, Hardware and Repairs, and Safety. Each section has step-by-step guides, troubleshooting articles, and self-service tools.
Key self-service tools on the site include a password reset tool, a PS Store refund request form, a subscription management portal at playstation.com/acct/management, an account status dashboard for suspension appeals at my.support.playstation.com/account-status, and a hardware repairs portal at playstation.com/repairs.
PlayStation Customer Service – Chat
PlayStation offers live chat through the PlayStation Assistant, accessible from the support website at playstation.com/support. The assistant starts as a chatbot and can escalate to a live agent for complex issues. Chat is available during support hours and handles account, billing, and hardware queries.
PlayStation Customer Service – App
The PlayStation App is available on iOS and Android and includes account management features useful for support-related tasks. Through the app, you can manage your PS5 console storage remotely, view your subscription status, access your game library, and send messages. It does not include a dedicated in-app support chat, but account changes made through the app can help resolve common issues without contacting support.
- iOS: Download on the App Store
- Android: Download on Google Play
PlayStation on Social Media
PlayStation maintains official accounts on several platforms. For direct support inquiries, the dedicated @AskPlayStation account on X (Twitter) is the social channel set up specifically for customer help.
- X (Twitter): @PlayStation – general updates; for support, direct message @AskPlayStation
- Facebook: facebook.com/playstation – content and announcements
- Instagram: @playstation – content only, not a support channel
- YouTube: youtube.com/user/playstation – trailers and official content
PlayStation Support – Latin America and Brazil
PlayStation offers regional support portals for Spanish-speaking customers in Latin America at soporte.latam.playstation.com. Customers in Brazil can find dedicated support in Portuguese at suporte.playstation.com.
PlayStation Customer Service – FAQ
Here are answers to common questions about reaching and using PlayStation customer service.
What is the PlayStation customer service phone number in the US?
The main PlayStation customer service number for the US and Canada is 1-800-345-7669. Phone support is available Monday through Friday, 9:00 AM to 6:00 PM PT. For accessibility inquiries, a separate number is available at 1-800-345-7699.
Does PlayStation have live chat support?
Yes. PlayStation offers live chat through the PlayStation Assistant on the support website. The chat system starts with a virtual assistant and can connect you to a live agent. You can access it at playstation.com/support during support hours.
How do I request a refund from the PlayStation Store?
PlayStation Store refund requests are handled through the self-service refund tool on the support site. You can access it by going to your transaction history in the PS Store and following the refund request steps. PlayStation’s refund policy generally allows refunds on digital purchases before they are downloaded or streamed, though specific eligibility depends on the type of content purchased.
How do I appeal a PlayStation account suspension?
If your account has been suspended, you can check the reason and appeal through the account status dashboard at my.support.playstation.com/account-status. The page explains the suspension reason and outlines available options, which may include submitting a formal appeal or contacting support by phone or chat.
How do I cancel my PS Plus subscription?
PS Plus subscriptions can be cancelled through the PlayStation subscription management portal at playstation.com/acct/management. Cancellation stops auto-renewal, and access to PS Plus benefits continues until the end of the current billing period. Refunds for subscription charges are not typically available after the renewal date, but you can contact support to ask about your specific situation.
Can I get PlayStation support through social media?
The dedicated PlayStation support account on X (Twitter) is @AskPlayStation, which responds to direct messages. Response times via social media tend to be slower than phone or chat, so for urgent account or billing issues, phone or chat is the faster route.
How do I arrange a PlayStation hardware repair?
PlayStation hardware repairs are handled through the dedicated repairs portal at playstation.com/repairs. The portal guides you through diagnosing the issue, checking warranty status, and submitting a repair request. You can also contact phone or chat support for help with a hardware fault before sending in your console.
How to Get the Fastest Help from PlayStation
- Call during early morning hours (right at 9:00 AM PT Monday) to avoid peak wait times – Fridays and afternoons typically have longer queues.
- Use the self-service tools first: the refund request form, account status dashboard, and subscription portal at playstation.com/acct/management resolve most common issues without waiting for an agent.
- Have your PlayStation Network (PSN) ID, the email address on your account, and any relevant order or transaction IDs ready before contacting support – agents will ask for these to verify your account.
- For account suspensions, go straight to the account status dashboard at my.support.playstation.com/account-status rather than calling – it shows the specific reason and appeal options faster.
- If live chat shows an error or high wait times, try phoning instead – 1-800-345-7669 – as the two channels do not share the same queue.
About PlayStation
PlayStation is a brand of Sony Interactive Entertainment (SIE), a wholly owned subsidiary of Sony Group Corporation. SIE is headquartered in San Mateo, California, with operations spanning North America, Europe, and Asia. The PlayStation brand launched in Japan in December 1994 and has since sold hundreds of millions of consoles worldwide across five main hardware generations, from the original PlayStation through the current PS5.
The current product lineup includes the PS5 console, the PS5 Pro, the PlayStation Portal remote player, PlayStation VR2, and the PS Plus subscription service, which comes in three tiers (Essential, Extra, and Premium) and provides online multiplayer, a rotating game catalog, and cloud streaming. The PlayStation Store is the primary digital storefront for games, add-ons, and subscriptions.
PlayStation is rated 1.2 out of 5 on Trustpilot based on over 2,400 reviews (as of March 2026), with customer complaints centering on refund policy disputes, account suspensions, and difficulty reaching support. The FTC has guidance on digital purchase disputes if you believe a charge is unauthorized – see consumer.ftc.gov.
customer-service.wiki is an independent directory and is not affiliated with, sponsored by, or endorsed by the companies listed here. Company names and trademarks are used to identify the company a page relates to. The external contact routes we list are intended to direct users to publicly available customer-service channels associated with the relevant company.