Uber Eats is one of the most popular online food ordering and delivery platforms in the world. Launched in 2014 by Uber, the service connects customers with local restaurants, grocery stores, and convenience shops, available in over 11,500 cities across 45 countries.
Whether you have a problem with an order, a billing question, or need help with your account, this page covers every way to reach Uber Eats customer service in the US.
Looking for a refund from Uber Eats? See our Uber and Uber Eats Refund Guide.
How to Contact Uber Eats Customer Service
Uber Eats handles support primarily through its app and help center at help.uber.com/ubereats. Chat and messaging support are available in-app and online. Uber Eats does not list a direct email address for customer support; all contact flows through the app or help portal.
Uber Eats Customer Service – Phone
Uber Eats does not officially advertise a customer service phone number. Support is handled through the Uber Eats mobile app, where the support team responds via messages, chat, or phone callback. The number 1-800-253-9377 is listed in multiple directories for Uber Eats US support, though this is not confirmed on Uber’s official help pages.
How to contact Uber Eats by phone:
- Open the Uber Eats app
- Click the “Account” button at the bottom menu bar
- Click “Help”
- Choose the relevant help topic and describe your issue
- The Uber Eats support team will respond by messages, chat or by phone through the Uber Eats app
Uber Eats Customer Service – Online Chat
Uber Eats customer service is available by chat through the Uber Eats app and at help.uber.com/ubereats.
How to contact Uber Eats by chat:
1. Log in to the Uber Eats app / website
2. Click the “Account” button at the bottom menu bar
3. Click “Help”
4. Choose the relevant help topic and describe your issue
5. The Uber Eats support team will respond by messages, chat or by phone
Uber Eats Support – Email
Uber Eats does not appear to list a dedicated support email address on its contact pages. For order issues, billing questions, or account help, customers should use the in-app support or the help center at help.uber.com/ubereats.
Uber Eats – Social Media
- Uber Eats Support on X (Twitter): x.com/Uber_Support (responds to support DMs)
- Uber Eats – X (Twitter): x.com/uber
- Uber Eats – TikTok: tiktok.com/@ubereats
- Uber Eats – Instagram: instagram.com/uber
- Uber Eats – Facebook: facebook.com/uber
- Uber Eats – Threads: threads.net/@ubereats
- Uber Eats – Snapchat: snapchat.com/add/ubereats
Uber Eats – Headquarters Address
Uber Eats corporate office address in the US:
Uber Technologies, Inc.
1455 Market Street
San Francisco, California 94103
United States.
Uber Eats Customer Service – FAQ
Here are answers to common questions about Uber Eats customer service:
How do I get a refund on Uber Eats for a missing item?
To request a refund for a missing or incorrect item, open the Uber Eats app or go to help.uber.com/ubereats, select your affected order from your order history, and report the problem. You must submit the report within 48 hours of delivery and include the item names as they appear on your receipt. Uber Eats will review your claim and issue a refund to your original payment method if approved.
Does Uber Eats have a customer service phone number?
Uber Eats does not officially advertise a customer service phone number on its help pages and directs users to the app for personalized support. The number 1-800-253-9377 is listed in multiple online directories for US Uber Eats support, though this has not been confirmed publicly by Uber. For most issues, support through the app or help.uber.com/ubereats is the recommended route.
What is Uber One and how do I cancel it?
Uber One is Uber’s subscription membership at $9.99 per month or $99 per year. It includes $0 delivery fees on eligible orders, up to 10% off eligible deliveries and pickup, member-only promotions, and average monthly savings of $25. The membership also covers Uber rides. To cancel, open the app, go to Account, tap Uber One, select Manage Membership, then End Membership. Cancel at least 48 hours before your next billing date to avoid being charged for the next cycle.
Can I cancel an Uber Eats order after placing it?
You can cancel an Uber Eats order before the restaurant accepts it and receive a full refund. Once the restaurant has accepted the order, cancellation may result in a fee. To cancel, open your active order in the app and tap the cancel option as quickly as possible after placing it.
What payment methods does Uber Eats accept?
Uber Eats accepts major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Venmo (US only), Apple Pay, Google Pay, Uber Cash, and Uber gift cards. You can manage your payment methods under Account > Payment in the app.
How do I report a wrong order on Uber Eats?
If your order arrived with wrong or missing items, go to Account > Help in the app or visit help.uber.com/ubereats, find your order in your history, and select the option to report a problem. Report within 48 hours of delivery and describe the issue clearly, including the affected items as listed on your receipt. Photos submitted with your report can strengthen your case.
Is Uber Eats available in my city?
Uber Eats operates in over 11,500 cities across 45 countries. To check availability, enter your address in the Uber Eats app or on ubereats.com. If your location is covered, the service will show available restaurants and delivery times.
How do I contact Uber Eats support through the app?
Open the Uber Eats app and tap Account at the bottom of the screen, then select Help. Choose the topic that matches your issue (order problem, payment query, or account question) and you can connect with a support agent via chat or messaging directly within the app.
How to Get the Fastest Help from Uber Eats
- Use the in-app Help section for the fastest response: go to Account > Help and select your issue type to reach a support agent directly.
- Report missing or wrong items within 48 hours through the app or help.uber.com. Reports submitted after this window are not eligible for a refund.
- Include photos as evidence when submitting a complaint about wrong or missing items. This can speed up the review process.
- Cancel your order before the restaurant accepts it to get a full refund. Once the restaurant accepts, a cancellation fee may apply.
- Contact @Uber_Support on X (Twitter) as a public escalation channel if in-app support is unresponsive.
About Uber Eats
Uber Eats is a food delivery and online ordering platform operated by Uber Technologies, Inc., one of the world’s largest ride-sharing and logistics companies. Launched in 2014, it now ranks among the biggest food delivery platforms globally, with service across over 11,500 cities in 45 countries. The platform is well-established in the US, Europe, Japan, and Australia.
The platform connects customers with local restaurants, grocery stores, and convenience retailers, offering standard delivery, scheduled delivery, and pickup options. Uber One, the company’s subscription membership, offers $0 delivery fees and discounts on eligible orders for $9.99 per month or $99 per year. Uber Eats is available on iOS and Android through the Uber Eats app, and also accessible via ubereats.com.
Uber Eats is rated 2.3 out of 5 on Trustpilot based on over 112,000 reviews (as of March 2026), with common complaints centering on missing items, refund processing, and customer service responsiveness. Uber Technologies is headquartered at 1455 Market Street, San Francisco, California.