Midjourney is a powerful and highly popular generative AI service that converts natural language prompts into images. Founded in August 2021 by David Holz in San Francisco, the company became profitable without external funding and has grown to over 20 million users. Originally available only through a Discord bot, Midjourney now offers a full-featured web editor at midjourney.com, making Discord optional.
We list here the different ways to contact Midjourney customer service and support.
How to Contact Midjourney Customer Service
Midjourney’s primary support channels are Discord (for technical issues) and email at [email protected] (for billing only). There is no phone support and no live chat. The help center at docs.midjourney.com covers most common questions.
Midjourney Customer Service – Website
Midjourney’s documentation at docs.midjourney.com covers guides, articles, and answers to frequently asked questions.
You can find detailed guidance on using the web editor at midjourney.com, working with the Midjourney Bot on Discord, writing prompts, managing your subscription, and billing support.
Midjourney Customer Service – Discord
If you encounter any issues with the Midjourney Bot or the Midjourney.com website, Midjourney’s main channel of support is through Discord. Follow this guide to access the assistance you need:
1. Join the Midjourney Discord Server
Make sure you have a Discord account. If not, sign up at discord.com/register.
Visit the Midjourney Discord server.
2. Locate the #member-support Channel
Look for the #member-support channel within the list of available channels. It is typically positioned near the top of the channel list.
This channel is manned by dedicated volunteers and helpful community members who are willing to provide assistance.
3. Ask for Help
In the #member-support channel, briefly explain the technical problem or issue you are facing. Provide as much relevant information as possible, including any error messages or steps to reproduce the problem.
After posting your issue, wait for a response from the community members or volunteers, and respond promptly to any additional queries or troubleshooting steps suggested.
The #member-support channel on Discord is the fastest way to get help for technical issues. Be respectful and patient with the volunteers providing support. If your issue requires billing or account-related assistance, use the email channel below.
Midjourney Customer Service – Email
Midjourney offers email support regarding billing issues only, at [email protected].
Include a full description of your issue and your Midjourney ID (found in Account Settings at midjourney.com) to help the team locate your account faster. If you have a relevant invoice, include the invoice number as well – the format is XXXXXXXX-XXXX.
You will receive an automated confirmation email with a ticket number within a few minutes of sending your message.
Midjourney Support – Discussion Forums
Reddit communities can also be useful for Midjourney support. You can seek assistance from the Reddit community by following these steps:
1. Visit Relevant Subreddits
Identify relevant subreddits related to Midjourney (for example: reddit.com/r/midjourney).
You can use this subreddits list to find the relevant thread.
2. Search for Existing Discussions
Before you post anything, use the search function within the subreddit to look for any existing discussions or threads related to your issue.
Read through these discussions to see if someone else has encountered a similar issue or has sought assistance before.
3. Post a New Thread
If you cannot find an existing discussion that addresses your specific issue or question, create a new thread.
Craft a clear and concise title that summarizes your problem or inquiry. In the body of the post, provide a detailed description of the issue you’re facing or the support you require.
Include any relevant information, such as the version of Midjourney you are using, steps to reproduce the problem, or any error messages you encounter.
Important: Be Mindful of Privacy and Security
Avoid sharing any personal or sensitive information on public forums like Reddit. Refrain from sharing private account details, email addresses, or other sensitive data.
Stick to discussing general issues and seek guidance rather than requesting specific account support. Responses from fellow Redditors are not official Midjourney replies – Midjourney’s official support channels (Discord or email) remain the most reliable for account-specific problems.
Midjourney Customer Service – Social Media
Midjourney maintains official profiles on the main social platforms:
- X (Twitter): x.com/midjourney
- Instagram: instagram.com/midjourney
- Facebook: facebook.com/profile.php?id=100085452062185
- Facebook group: facebook.com/groups/officialmidjourney
- LinkedIn: linkedin.com/company/midjourney
Midjourney Headquarters Address
Midjourney headquarters postal address: 611 Gateway Blvd. Ste 120, South San Francisco, CA 94080-7066, US.
Midjourney Phone Number
Midjourney Inc. does not offer phone-based customer support.
Midjourney Customer Service – FAQ
Here are answers to common questions about Midjourney:
How do I cancel my Midjourney subscription?
You can cancel at any time from your Manage Subscription page on midjourney.com. Click Cancel Plan, and your access continues until the end of your current billing period. Canceling does not delete your account or any images you have generated.
Can I get a refund from Midjourney?
Refunds are available only if you have used fewer than 20 GPU minutes across the lifetime of your account. If you qualify, the refund option appears automatically when you cancel your subscription. Refund processing can take up to 10 business days.
What are Midjourney’s subscription plans?
Midjourney offers four plans: Basic ($10/month), Standard ($30/month), Pro ($60/month), and Mega ($120/month). Annual billing saves 20%. The Standard, Pro, and Mega plans include unlimited Relax mode generations, while the Pro and Mega plans add Stealth Mode to keep your images private.
Are images I create on Midjourney private?
By default, all images generated on Midjourney are public and visible to others in the community gallery. To keep your images private, you need the Pro or Mega plan, which includes Stealth Mode.
How do I contact Midjourney about a billing problem?
Email [email protected] with your Midjourney ID (found in Account Settings) and your invoice number if you have one. You will receive an automated confirmation with a ticket number, and the support team will follow up.
Can I use Midjourney without Discord?
Yes. Midjourney now has a full-featured web app at midjourney.com where you can generate and edit images without using Discord. Discord remains available for users who prefer it.
What payment methods does Midjourney accept?
Midjourney accepts Visa, Mastercard, and American Express. Google Pay and Apple Pay are available in select regions. Payments are processed via Stripe.
Are there fake Midjourney websites I should avoid?
Yes – fake Facebook pages impersonating Midjourney have been used to spread malware via fraudulent download links. Always access Midjourney only through midjourney.com or the official Discord server. Midjourney does not have a downloadable desktop app – any site offering one is not official.
How to Get the Fastest Help from Midjourney
- For billing questions, always email [email protected] – include your Midjourney ID from Account Settings and your invoice number for faster resolution.
- For technical issues, post in the #member-support channel on the official Midjourney Discord server – community volunteers typically respond faster than email.
- Check docs.midjourney.com before contacting support – most common questions about prompting, billing, and account management are answered there.
- If requesting a refund, cancel via the Manage Subscription page on midjourney.com – the refund option appears automatically if you qualify (under 20 GPU minutes used lifetime).
- If your account was banned and you want to appeal, use the official Discord support channel – email appeals are handled infrequently and responses are not guaranteed.
About Midjourney
Midjourney is an independent AI research lab founded in August 2021 by David Holz, who previously co-founded Leap Motion. The company describes its mission as “exploring new mediums of thought and expanding the imaginative powers of the human species.” Based in South San Francisco, California, Midjourney reached profitability without taking external funding – an unusual achievement in the competitive AI sector.
The service allows users to generate high-quality, detailed images across a wide range of styles from text prompts. Originally accessible only through a Discord bot, Midjourney launched a full-featured web editor at midjourney.com, making the platform accessible to users who prefer a traditional web interface. The Midjourney Discord server had over 20 million registered users by end of 2024, making it one of the largest Discord communities. The company had an estimated $500 million ARR as of mid-2025.
Midjourney is rated 1.5 out of 5 on Trustpilot (as of March 2026), with common complaints focusing on strict refund policies, account bans without detailed explanation, and slow email support response times. On the BBB, the company holds a D rating. All generated images are public by default – users who need image privacy must subscribe to the Pro or Mega plan.