The Place for All Things Customer Service
Guides, articles, benchmarks, and general information about customer service and support.
A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.
Customer Service Guides
Common Customer Service Problems and How to Solve Them
In the current age of commerce, customer service has never been more essential. After years of poor customer service, companies ...
The Best Time To Call Customer Service
A recent study by Zendesk, customer service and sales CRM software provider, gives an interesting insight into the best times ...
Effective Ideas for Customer Service in Banks
Those who frequently need to contact a bank or a credit institution to carry out operations that cannot necessarily be ...
What Does a Customer Support Manager Do?
Every business has critical personnel crucial to execute its daily operations, and one such personnel is a customer support manager, ...
The 5 Steps of Customer Service
For many people, customer service can be a deal-breaker when deciding whether to stick with a company or jump ship ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
What is Customer Service and Why is it Important?
Customer Service – Definition Customer service is all the support that a company or a business offers its customers, both ...
Examples for Great Customer Service in Retail
In recent years, small retailers have experienced a drop in sales, in favor of the rise of large retailers. More ...
Customer Service Tools
10 Best Chatbots for Customer Service
Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
Best Live Chat Software for Customer Service (2023)
Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
Customer Service Knowledge Base: What is It?
In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
Best Support Ticketing Tools and Help Desk Software for Customer Service
As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
Best Customer Self-Service Software – Free and Paid (2023)
A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
Send a WhatsApp Message to Any Number Online
Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...