Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation.
Most customers have met chatbots while visiting websites of large companies and trying to contact customer support through live chat.
You would expect to chat with a flesh-and-blood person from the service office, but a pre-set bot does it in its place to be able to identify requests and respond accordingly.
We have gathered here an updated list of the 10 best chatbots for customer service and support.
Chatfuel is a free tool up to a maximum of 100,000 chats per month, which enables SMBs to create a chatbot using Facebook Messenger.
Botsify stands out for simplicity, thanks to a drag and drop interface and can be integrated with Facebook Messenger, with the company’s website and with Slack.
Moreover, Botsify provides an option to temporarily replace the bot with a human representative on more delicate issues.
Landbot.io is a free platform that has a version with more advanced paid features.
Business users can use Landbot.io in various formats and channels including WhatsApp, a pop up window or a landing page.
Collect.Chat is another chatbot, which can recognize the habits of the users and personalize the interaction with them accordingly.
Collect.Chat is used by some large companies such as Airbnb.
TARS focuses on reliability and for this reason it was chosen by companies such as DHL.
HubSpot, the leading marketing platform, has created a chatbot that integrates perfectly with its popular CRM software.
Pandorabots is one of the first chatbots to appear on the market, it and it boasts hundreds of thousands of installations and millions of conversations already managed.
Pandorabots is also famous for creating the Mitsuku bot that interacts with the visitor as a 3D woman.
8. Bold 360
Bold 360 is a fully customizable open-source chatbot, that can direct potential customers to the products that best suit their needs.
Chatbot.com integrates beautifully with existing customer service and contacts human reps whenever it cannot resolve a problem.
Chatbot.com responds by contextualizing the question and was chosen by multinationals of the caliber of Adidas.
Dialogflow was purchased by Google which appreciated its sophistication and expanded its tools by integrating them with its own.
Dialogflow has the ability to recognize human expressions and is recommended especially for businesses that sell niche products.
There are many chatbots available for businesses of every scale.
The chatbot market is varied, and choosing the right chatbot can take time.
It is advisable to test a few chatbots before committing to one of them.