The Place for All Things Customer Service
Guides, articles, benchmarks, and general information about customer service and support.
A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.
Customer Service Guides
What is Customer Service and Why is it Important?
Customer Service – Definition Customer service is all the support that a company or a business offers its customers, both ...
Tips for Providing Good Customer Service During a Crisis
Providing good customer service during a crisis is not easy. Customers get more emotional and stressed for all the obvious ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
Examples of Companies That Provide Excellent Customer Service
When establishing a reputable business, everything asks for attention. Within that flood, prioritizing customer service should be the primary goal ...
Helpful Customer Support Tips for Graphic Designers
Many Graphic designers find it challenging to work with customers and provide good customer service. But even great graphic designers ...
The Best Sites and Online Resources on Customer Service
There is an infinite number of useful websites and resources about the world of customer service. These resources include specialized ...
Creative Customer Service Ideas for Hotels Managers
Customer service has always been in the center of hotels management, and these days it has become an experts game ...
What is a Personalized Customer Experience?
A personalized customer experience signifies producing services and products in contemplation to meet customers' necessities. It's generally a marketing strategy ...
Customer Service Tools
Send a WhatsApp Message to Any Number Online
Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...
Best Support Ticketing Tools and Help Desk Software for Customer Service
As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...
10 Best Chatbots for Customer Service
Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
Best Customer Self-Service Software – Free and Paid (2023)
A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
Best Live Chat Software for Customer Service (2023)
Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
Customer Service Knowledge Base: What is It?
In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...