The Place for All Things Customer Service
Guides, articles, benchmarks, and general information about customer service and support.
A great place for customer service managers, specialists and researchers to find and share knowledge and best practices.
Customer Service Guides
Examples of Companies That Provide Excellent Customer Service
When establishing a reputable business, everything asks for attention. Within that flood, prioritizing customer service should be the primary goal ...
Common Customer Service Problems and How to Solve Them
In the current age of commerce, customer service has never been more essential. After years of poor customer service, companies ...
How to Find a Job in Customer Service
Customer service jobs are on high demand, offering different career paths and opportunities. We have compiled here a short guide ...
Tips for Being a Good Cashier
Working as a cashier requires constant contact with people and at the same time – playing a role with speed ...
What is the Difference Between Customer Service and Customer Experience?
The terms 'customer service' and 'customer experience' are frequently used in a company, but the workforce is usually unable to ...
8 Tips For Getting Better Customer Service
Getting useful customer service can sometimes be time-consuming and frustrating. Here are 8 tips for getting better and faster customer ...
How to Provide Good Customer Service Over the Phone?
Being able to provide remote assistance can certainly have many financial advantages, but it can also be quite challenging. Providing ...
What is a Personalized Customer Experience?
A personalized customer experience signifies producing services and products in contemplation to meet customers' necessities. It's generally a marketing strategy ...
Customer Service Tools
Best Support Ticketing Tools and Help Desk Software for Customer Service
As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this ...
Send a WhatsApp Message to Any Number Online
Want to send a message on WhatsApp but don't want to add the number as a contact? Use the form ...
Best Customer Self-Service Software – Free and Paid (2023)
A satisfied customer can eventually turn into a loyal customer. Hence, the customer's emotional experience during an interaction is essential ...
Best Live Chat Software for Customer Service (2023)
Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows ...
10 Best Chatbots for Customer Service
Chatbots have revolutionized customer support in recent years by introducing the benefits of artificial intelligence and automation. Most customers have ...
Customer Service Knowledge Base: What is It?
In the modern world, customers have access to more information than ever. Yet, sometimes people don’t want to trawl through ...
Essential Customer Service Metrics You Should Measure
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret ...