Definition of the term “Frequently Asked Questions (FAQ)” from the Customer Service Wiki’s Dictionary

Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) are commonly asked client questions regarding a company’s products or services.

A Frequently Asked Questions (FAQ) section is a page or a group of pages on a business’s website that includes answers to a list of common customer issues, and is used as a part of the company’s knowledge base or self-service section.

FAQs help potential and current clients interact more meaningfully with the product/service in a cost effective way.

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