Wizz Air is a Hungarian ultra-low-cost carrier that serves over 50 countries across Europe, the Middle East, and North Africa. Founded in 2003 and headquartered in Budapest, Hungary, it has grown into one of the largest budget airlines in Central and Eastern Europe, operating more than 950 routes.
The airline is known for very low base fares, with additional charges for checked baggage, seat selection, and airport check-in. This page covers the main ways to reach Wizz Air’s customer service team – from their 24/7 chatbot to phone and social media.
How to Contact Wizz Air Customer Service
Wizz Air’s primary support channel is the Amelia chatbot on wizzair.com and the app, which connects to live agents 24/7. The airline discontinued its premium-rate phone line in January 2025, so online self-service and chat are now the recommended first steps for most issues.
Wizz Air Customer Service – Website & Help Center
- The Wizz Air Help Center has articles on booking management, baggage, flight changes, refunds, and WIZZ account questions.
- Complaints or problems can be addressed by submitting a contact form on wizzair.com.
Wizz Air Customer Service – Chat
Wizz Air’s virtual assistant, Amelia, is available 24/7 on the Help Center contact page and in the Wizz Air app. Amelia handles questions about bookings, flight status, baggage, and WIZZ account services. To connect with a live agent, type “chat with an agent” in the chat window.
Wizz Air Customer Service – Phone Numbers
Wizz Air discontinued its premium-rate call center in January 2025. Country-specific local-rate numbers are listed in the Help Center. UK customers with existing bookings or flight disruptions can call 0330 977 0444 at local rate. Note that if you call to make a change you could complete online yourself, Wizz Air charges a €15 fee per call.
| Country | Phone number |
|---|---|
| Wizz Air Albania phone number | 0036 212 111 801 |
| Wizz Air Armenia phone number | 0036 212 111 802 |
| Wizz Air Austria phone number | 0 900 400 610 |
| Wizz Air Azerbaijan phone number | 0036 212 111 803 |
| Wizz Air Belgium phone number | 090 355 505 |
| Wizz Air Bosnia - BH Telekom phone number | 094 250 436 |
| Wizz Air Bosnia - HT Mostar phone number | 094 841 221 |
| Wizz Air Bosnia - RS Telecom phone number | 094 573 600 |
| Wizz Air Bulgaria phone number | 0900 630 14 |
| Wizz Air Croatia phone number | 060 601 014 |
| Wizz Air Cyprus phone number | 90 019 009 |
| Wizz Air Czech Republic phone number | 900 140 809 |
| Wizz Air Denmark phone number | 90 101 012 |
| Wizz Air Egypt phone number | 0036 212 111 301 |
| Wizz Air Estonia phone number | 0036 212 111 804 |
| Wizz Air Finland phone number | 060 004 225 |
| Wizz Air France phone number | 0 899 860 729 |
| Wizz Air Georgia phone number | 0036 212 111 805 |
| Wizz Air Germany - English calls phone number | 090 010 002 592 |
| Wizz Air Germany - German calls phone number | 090 010 002 591 |
| Wizz Air Germany - Hungarian calls phone number | 090 010 002 595 |
| Wizz Air Germany - Polish calls phone number | 090 010 002 593 |
| Wizz Air Germany - Romanian calls phone number | 090 010 002 594 |
| Wizz Air Greece phone number | 9 011 400 693 |
| Wizz Air Hungary phone number | 0 690 900 555 |
| Wizz Air Iceland phone number | 0036 212 111 806 |
| Wizz Air Israel phone number | 1 901 727 200 |
| Wizz Air Israel phone number | 01 535 220 301 082 |
| Wizz Air Italy phone number | 8 958 954 416 |
| Wizz Air Kazakhstan phone number | 0036 212 111 807 |
| Wizz Air Kosovo phone number | 0036 212 111 808 |
| Wizz Air Latvia phone number | 90 200 955 |
| Wizz Air Lithuania phone number | 890 094 000 |
| Wizz Air Malta phone number | 0036 212 111 809 |
| Wizz Air Moldova phone number | 0036 212 111 810 |
| Wizz Air Montenegro phone number | 0036 212 111 811 |
| Wizz Air Morocco phone number | 0036 212 111 812 |
| Wizz Air Netherlands phone number | 09 003 637 385 |
| Wizz Air North Macedonia phone number | 059 050 224 |
| Wizz Air Norway phone number | 82 077 315 |
| Wizz Air Poland phone number | 0048 703 703 803 |
| Wizz Air Portugal phone number | 707 500 209 |
| Wizz Air Romania phone number | 0 900 310 020 |
| Wizz Air Russia phone number | 78 095 055 505 |
| Wizz Air Serbia phone number | 0 900 232 321 |
| Wizz Air Slovakia phone number | 0 900 505 400 |
| Wizz Air Slovenia phone number | 090 100 206 |
| Wizz Air Spain phone number | 807 403 169 |
| Wizz Air Spain-callers from Catalonia phone number | 937 370 069 |
| Wizz Air Sweden phone number | 09 001 112 035 |
| Wizz Air Switzerland phone number | 0 900 555 626 |
| Wizz Air Turkey phone number | 08 503 901 948 |
| Wizz Air Ukraine phone number | 00380 893 202 533 |
| Wizz Air United Arab Emirates phone number | 02 235 1351 |
| Wizz Air United Kingdom phone number | 09 057 070 000 |
- For special assistance, contact one of the local Special Assistance Call Centers, which are available 24/7.
- Group booking details can be answered by first calling the Wizz Air Call Center and then dialing 0 to connect to the Group Desk department.
Wizz Air Customer Service – Email Addresses
- Complaints and ODR inquiries – email [email protected]. Use this address if the response you received to a complaint is not satisfactory.
- Financial Media inquiries – use [email protected].
Wizz Air Customer Service – App
The Wizz Air app is available on iOS and Android. It lets you book flights, manage bookings, check in, access a mobile boarding pass, and get real-time flight updates. During disruptions, the app shows alternative flights and lets you rebook or request compensation. The Amelia chatbot is also accessible directly in the app.
Wizz Air on Social Media
For further details or information, you can check Wizz Air’s social media accounts:
- X (Twitter): @wizzair
- Facebook: Wizz Air
- Facebook Messenger: Wizz Air
- Instagram: @wizzair
- TikTok: @wizzair
Wizz Air Customer Service – Additional Information
- Unresolved complaints are also handled by AviationADR, an independent dispute resolution service approved by the UK Civil Aviation Authority. AviationADR can be contacted through their website: aviationadr.org.uk.
Wizz Air Customer Service – FAQ
Here are answers to common questions about Wizz Air:
How do I contact Wizz Air customer service?
The fastest way to reach Wizz Air is through the Amelia chatbot on wizzair.com or the Wizz Air app, available 24/7. Type “chat with an agent” in the chat window to connect with a live support agent. UK customers with existing bookings can also call 0330 977 0444 at local rate.
Does Wizz Air still have a phone number?
Wizz Air discontinued its premium-rate call center in January 2025. UK customers with existing bookings or flight disruptions can still call 0330 977 0444 at local rate. If you call to make a change that you could complete online yourself, the airline charges a €15 fee per transaction – so managing bookings through your WIZZ account is usually the better option.
How do I get a refund from Wizz Air?
Submit a refund request through the Wizz Air Help Center using the complaints or claims form, and track the status in your WIZZ account. If you do not receive a resolution within 8 weeks, you can escalate to AviationADR, an independent dispute resolution body approved by the UK Civil Aviation Authority.
What is the WIZZ All You Can Fly pass?
The WIZZ All You Can Fly pass is a 12-month subscription costing €499 that covers unlimited flights on 950+ Wizz Air routes across 53 countries. Each booking carries a €9.99 service fee, tickets can only be booked up to 3 days before departure, and the pass includes only a personal item – no checked baggage. The pass auto-renews annually and three or more no-shows can result in cancellation without a refund.
Can I change or cancel my Wizz Air flight?
Flight changes and cancellations can be made through your WIZZ account at wizzair.com or in the app. If you purchased the WIZZ Flex add-on at booking, you can make free changes to your flight. If you call Wizz Air to make a change you could do online, the airline charges a €15 service fee per call.
What should I do if Wizz Air loses or delays my baggage?
Report lost or damaged baggage to the airport baggage desk before you leave the arrivals area. Then file a formal claim through the Wizz Air Help Center – within 7 days for damaged baggage, or within 21 days for delayed or lost baggage. Keep receipts for any essential items you buy while waiting for delayed baggage, as these may be reimbursable.
How do I make a formal complaint to Wizz Air?
Submit a complaint using the contact form on wizzair.com or by emailing [email protected]. Wizz Air aims to respond within 30 days. If you do not receive a satisfactory response within 8 weeks, escalate to AviationADR for independent dispute resolution.
Does Wizz Air have a mobile app?
Yes, the Wizz Air app is available on iOS and Android. It covers flight booking, booking management, online check-in, mobile boarding pass access, and real-time flight status. During disruptions, the app notifies you of options including rebooking or requesting compensation. The Amelia chatbot is also accessible within the app for support queries.
How to Get the Fastest Help from Wizz Air
- Use the Amelia chatbot on wizzair.com or in the app first – it’s available 24/7 and handles most common requests. Type “chat with an agent” to escalate to a live person.
- Manage bookings through your WIZZ account online. Changes made online avoid the €15 phone transaction fee and are typically faster.
- Have your booking reference number ready before starting any chat or call – agents need this to pull up your details immediately.
- For refund or compensation claims, submit through the Help Center and track progress in your WIZZ account rather than waiting on hold.
- If your complaint goes unresolved after 8 weeks, escalate to AviationADR – a free, independent service that handles disputes for flights departing from or arriving in the UK, Hungary, or Germany.
About Wizz Air
Wizz Air was founded in 2003 and is headquartered in Budapest, Hungary. It operates as an ultra-low-cost carrier, primarily serving routes across Central and Eastern Europe, with additional destinations in the Middle East and North Africa. The airline flies to more than 50 countries and operates over 950 routes. By fleet size, it is one of the largest airlines based in Hungary and a significant force in European budget travel.
The airline is known for its low base fares, but passengers should budget for add-on fees covering checked baggage, seat selection, and airport check-in. Wizz Air offers a WIZZ Discount Club membership and the WIZZ All You Can Fly pass for frequent flyers. The carrier is rated 1.3 out of 5 on Trustpilot based on over 17,000 reviews (as of March 2026), with the most common complaints relating to customer service response times, baggage handling, and refund processing.