Kiwi.com is an online travel agency that specializes in budget-friendly flight booking, using a proprietary virtual interlining technology to combine tickets from over 800 air and ground carriers into single itineraries. Founded in 2012 as Skypicker.com and headquartered in Brno, Czech Republic, Kiwi.com has grown into one of the five largest online air ticket sellers in Europe.
The platform processes over 100 million flight searches every day and sold 25 million flight seats in 2023, connecting travelers to routes that traditional booking platforms often miss by combining airlines that don’t normally partner together.
Here is how you can contact Kiwi.com’s customer service:
How to Contact Kiwi.com Customer Service
Kiwi.com’s primary support channels are its online help center and in-app chat. Phone support is available but access depends on your service package. There is no publicly listed customer service email address; contact is handled through the help center and booking management system.
Kiwi.com Customer Service – Website and Help Center
The Kiwi.com help center features articles, guides, and answers to frequently asked questions covering seats, meals, service packages, priority boarding, baggage, payment, travel documents, delays, and cancellations.
To contact Kiwi.com directly, log in to your account (or create one) and use the contact form in the help center. The Manage My Booking section also lets you download invoices and e-tickets, modify bookings, and request refunds without needing to call.
Kiwi.com Customer Service – App
The Kiwi.com app is available on iOS and Android and covers all the main customer service tasks. From the My Trips section you can access in-app chat support (available 24/7), download boarding passes and e-tickets, view flight status, request refunds, and modify bookings. The app is free to download.
Kiwi.com – Customer Service by Phone
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Kiwi.com’s phone support is restricted by the service package chosen at booking:
- Premium Services – Customers on the Premium package can call Kiwi.com anytime from the moment of booking through two days after their trip ends.
- Basic or Plus Services – Customers on Basic or Plus packages can call only within the 14-day window before their trip starts through two days after it ends.
Outside of these windows, or if phone support is not available, Kiwi.com recommends using the online helpdesk or in-app chat instead.
Kiwi.com phone support operating hours
- English – Available 24/7
- French, German, Italian, Polish & Czech – Monday – Friday 07:00 – 15:00 UTC
- Spanish & Portuguese – Monday – Friday 08:00 – 16:00 UTC
- Russian – Monday – Friday 06:00 – 14:00 UTC
- Japanese & Korean – Monday – Friday 00:00 – 08:00 UTC
Kiwi.com Customer Service – Phone Numbers
| Country | Phone number |
|---|---|
| Kiwi.com Argentina phone | +541159843603 |
| Kiwi.com Australia phone | +61261450125 |
| Kiwi.com Austria phone | +43720880395 |
| Kiwi.com Brazil phone | +556135500836 |
| Kiwi.com Bulgaria phone | +35929066419 |
| Kiwi.com Canada French phone | +16136864412 |
| Kiwi.com Canada phone | +16136994479 |
| Kiwi.com Chile phone | +56442050453 |
| Kiwi.com Colombia phone | +576015085987 |
| Kiwi.com Czech Republic phone | +420228885100 |
| Kiwi.com Denmark phone | +4589882821 |
| Kiwi.com Ecuador phone | 1800001427 |
| Kiwi.com Finland phone | +358841541695 |
| Kiwi.com France phone | +33182885114 |
| Kiwi.com Germany phone | 0800 815 8150 |
| Kiwi.com Greece phone | +302111210035 |
| Kiwi.com Hungary phone | +3612197007 |
| Kiwi.com India phone | +442038085910 |
| Kiwi.com Indonesia phone | +6531638950 |
| Kiwi.com Ireland phone | 1800851989 |
| Kiwi.com Israel phone | +97223764531 |
| Kiwi.com Italy phone | +390694800452 |
| Kiwi.com Japan phone | 08005557202 |
| Kiwi.com Malaysia phone | +60392126870 |
| Kiwi.com Mexico phone | +525541647694 |
| Kiwi.com Netherlands phone | +31208087315 |
| Kiwi.com New Zealand phone | +6448318691 |
| Kiwi.com Peru phone | +5117050272 |
| Kiwi.com Philippines phone | +63286263202 |
| Kiwi.com Poland phone | +48223077259 |
| Kiwi.com Portugal phone | +351308808567 |
| Kiwi.com Romania phone | +40316300958 |
| Kiwi.com Russia phone | +74993488053 |
| Kiwi.com Saudi Arabia phone | 8008912001 |
| Kiwi.com Serbia phone | +381114251093 |
| Kiwi.com Singapore phone | +6531638950 |
| Kiwi.com South Korea phone | +827047844329 |
| Kiwi.com Spain phone | +34911985069 |
| Kiwi.com Sweden phone | +46840839673 |
| Kiwi.com Switzerland phone | +41435080835 |
| Kiwi.com Thailand phone | +6620184125 |
| Kiwi.com Turkey phone | +903129001500 |
| Kiwi.com Ukraine phone | +380947113191 |
| Kiwi.com United Arab Emirates phone | 8000320815 |
| Kiwi.com United Kingdom phone | +442038085910 |
| Kiwi.com United States phone | +12028444159 |
| Kiwi.com Vietnam phone | +842444583392 |
Kiwi.com on Social Media
Kiwi.com is active on several social media platforms. Their X (Twitter) account also responds to customer support queries via direct message:
- X (Twitter) – @kiwicom247 (customer support available via DM)
- Facebook – kiwicom247
- Instagram – @kiwicom247
Kiwi.com Customer Service – FAQ
Here are answers to common questions about Kiwi.com:
How do I contact Kiwi.com customer service?
The main way to reach Kiwi.com support is through the in-app chat or the online helpdesk at kiwi.com/en/help/, accessible after logging in to your booking. Phone support is also available but depends on your service package: Premium customers can call any time from booking through two days after their trip, while Basic and Plus customers can only call within 14 days before departure through two days after their trip ends.
Can I get a refund if my flight booked through Kiwi.com is canceled?
Refund eligibility depends on your ticket type. Flexi ticket holders can receive a 90% refund, while Standard and Saver ticket holders receive a 10 EUR refund if the total booking cost exceeded 10 EUR. Kiwi.com processes refunds from the airline on your behalf; start the process through the Manage My Booking section on the website or app.
What service packages does Kiwi.com offer?
Kiwi.com offers three service tiers at booking: Basic, Plus, and Premium. Basic includes standard support with a €30 processing fee for add-ons like extra baggage. Plus reduces that fee to €10 with higher phone support queue priority. Premium provides the highest support priority, shortest phone wait times, and phone access from booking through two days after your trip ends.
What is the Kiwi.com Guarantee?
The Kiwi.com Guarantee is a disruption protection product that provides instant credit if your flight is delayed or canceled. That credit can be applied toward a replacement flight or used to assist with obtaining a refund from the airline. It was launched in 2024 as part of a partnership with Ryanair and is available on select bookings.
Does Kiwi.com have a mobile app?
Yes, the Kiwi.com app is available for free on iOS and Android. It lets you search and book flights, manage existing trips, download boarding passes and e-tickets, request refunds, and access 24/7 in-app chat support directly from the My Trips section.
How do I cancel or change a flight booked through Kiwi.com?
Cancellations and modifications are handled through the Manage My Booking section on the Kiwi.com website or app. The options available depend on your ticket type: Flexi tickets offer the most flexibility, while Saver tickets have the most restrictions. Cancellations are not available within 12 hours of the scheduled departure.
Is Kiwi.com a legitimate booking site?
Kiwi.com is a legitimate online travel agency founded in 2012 and one of the five largest air ticket sellers in Europe. It is rated 3.9 out of 5 on Trustpilot based on over 164,000 reviews (as of March 2026). Common complaints center on refund processing times and chatbot-heavy support. Travelers who want added protection are better served by choosing a Flexi ticket and the Premium service package.
How to Get the Fastest Help from Kiwi.com
- Use the in-app chat from the My Trips section for the fastest response – it connects to live support 24/7 and keeps your booking details on hand.
- Book a Flexi ticket if you think you may need to cancel or change your trip – refund options are significantly better than Standard or Saver tickets.
- Premium service package holders get priority phone support with the shortest wait times – worth considering for complex multi-leg itineraries.
- Use Manage My Booking to download documents, request refunds, and make changes without needing to contact support at all.
- If you hold a Basic or Plus package, contact support at least 14 days before departure – phone access opens up during that window.
About Kiwi.com
Kiwi.com was founded in 2012 by Oliver Dlouhy and Jozef Kepesi in Brno, Czech Republic, originally operating as Skypicker.com before rebranding in 2016. The company’s core technology – virtual interlining – combines tickets from airlines that don’t normally partner together, creating itineraries at prices that travelers often can’t find on traditional booking sites. Kiwi.com connects to over 800 air and ground carriers worldwide and processes over 100 million flight searches per day.
The company sold 25 million flight seats in 2023 and is considered one of the five largest online air ticket sellers in Europe. Kiwi.com has offices in Prague, Barcelona, Bratislava, Kosice, London, and Miami in addition to its Brno headquarters, with roughly 975 employees as of late 2025. In 2024, Ryanair entered into a formal partnership with Kiwi.com, and the company launched its Kiwi.com Guarantee product for disruption protection.
Kiwi.com is rated 3.9 out of 5 on Trustpilot based on over 164,000 reviews (as of March 2026). Positive feedback typically highlights the platform’s competitive pricing and ability to surface routes that other booking sites miss. Recurring complaints focus on refund processing times and the difficulty of reaching a live agent outside of premium support tiers.