Gotogate is an online travel agency owned by Etraveli Group, a Swedish travel technology company that operates in 75+ markets worldwide. The platform lets travelers search and compare flights from 650+ airlines, book from over 300,000 hotels and holiday homes, and arrange car rentals. Etraveli Group also owns other travel brands including Mytrip, FlightNetwork, and SuperSaver.
This page covers how to contact Gotogate customer service in the US, including phone, the online contact form, their app, and social media channels.
How to Contact Gotogate Customer Service
Gotogate’s primary support channels are its phone line and the online contact form at gotogate.com/rf/contact-us. The company claims 24/7 availability across 20+ languages. No direct customer service email address is listed on the official contact page.
Gotogate Customer Service – Phone
Gotogate’s US customer service phone number is 1-786-405-8511, listed in multiple directories and confirmed on the BBB profile. A second number, 1-424-340-0959, is also associated with their US operations. Both lines are reported as available 24/7.
Gotogate Customer Service – Website
Gotogate provides a help center and FAQ section on its website, covering common topics like booking changes, cancellations, and payment. For issues not addressed in the FAQ, you can submit a request through the contact form. Gotogate notes that support tickets are only created for inquiries submitted through official channels.
Gotogate Customer Service – Chat
Gotogate has a chatbot called Gabi accessible from the contact page. It handles initial queries and can escalate to a live agent. Wait times during peak hours can be long, with some customers reporting waits of over 30 minutes.
Gotogate Customer Service – App
The Gotogate app is available on iOS and Android. It brings together booking management across multiple Etraveli Group platforms, sends real-time flight notifications, and lets you add baggage or select seats. Customer service is handled through the website contact form rather than through an in-app chat feature.
Gotogate on Social Media
- Facebook: facebook.com/gotogate – the page exists but appears to be largely inactive
- Instagram: instagram.com/gotogate – official account; activity level could not be verified
Neither platform is listed by Gotogate as an official support channel. For booking issues, use the phone line or contact form.
Gotogate Customer Service – Address
Gotogate’s US office address is 4300 Biscayne Blvd STE 203, Miami, FL 33137. This is the address listed on their BBB profile. The company also holds Florida travel license ST40907.
Gotogate Customer Service – FAQ
Here are answers to common questions about Gotogate:
How do I cancel my Gotogate booking?
To cancel a flight booked through Gotogate, contact them by phone or through the contact form at gotogate.com/rf/contact-us. The cancellation is not confirmed until you receive written confirmation from Gotogate. Refund eligibility depends on your airline’s fare rules – some tickets are non-refundable.
How long does a Gotogate refund take?
Once a refund is approved by the airline, Gotogate typically processes it within 7-14 business days. However, many customers report longer wait times in practice. If your refund is delayed, contact Gotogate through the official contact form with your booking reference number.
Does the 24-hour cancellation rule apply to Gotogate bookings?
No – the US Department of Transportation’s 24-hour cancellation rule applies only to tickets purchased directly from an airline, not through online travel agencies like Gotogate. If you need to cancel, check your fare conditions and contact Gotogate as soon as possible.
What payment methods does Gotogate accept?
Gotogate accepts all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Digital wallets such as PayPal, Apple Pay, and Google Pay are also accepted, along with buy-now-pay-later options like Klarna and Affirm.
What should I do if my airline cancels my flight booked through Gotogate?
If your airline cancels your flight, contact Gotogate through the contact form or by phone to request a rebooking or refund. Gotogate acts as an intermediary and will pass your request to the airline, though the final refund terms are set by the airline. Keep your booking reference and any airline cancellation notices on hand when you reach out.
Who owns Gotogate?
Gotogate is owned by Etraveli Group, a Swedish travel technology company. Etraveli Group also owns Mytrip, FlightNetwork, and SuperSaver, among other brands. The group has over 3,200 employees across 11 global offices and serves travelers in 75+ markets.
Does Gotogate have a mobile app?
Yes – the Gotogate app is available on iOS and Android. It lets you manage bookings, receive real-time flight notifications, check in early, and add baggage or seat selections. Customer service requests are handled through the website rather than the app itself.
How to Get the Fastest Help from Gotogate
- Call early in the morning to avoid peak-hour wait times – lines are reportedly busiest during afternoon and evening hours
- Have your booking reference number ready before calling or submitting a contact form – it speeds up the process significantly
- Use the contact form for written documentation of your issue, especially for refund requests – this creates a paper trail
- Check the FAQ at gotogate.com/support-faq first – many common questions about changes and cancellations are answered there
- For flight cancellations, contact Gotogate promptly – the sooner you reach out, the more options are typically available under your fare rules
About Gotogate
Etraveli Group was originally founded as Seat24 in 2000, placing it among the early eCommerce travel companies in Scandinavia. Gotogate grew from that foundation into one of the first comparison sites to cover flights not just in Europe but across Asia, the Middle East, and the Americas. The group is currently owned by CVC Capital Partners and KKR, after a planned acquisition by Booking Holdings was blocked by the European Commission in 2023.
Gotogate’s staff is IATA certified, and the platform uses PCI-compliant payment processing across all its markets. It is registered in the State of Florida as a Seller of Travel (license ST40907). As of 2026, Etraveli Group operates in 75+ countries across six continents, with 3,200+ employees spread across 11 offices globally.
The group also owns travel platforms including FlightNetwork, Mytrip.com, SuperSaver, the Scandinavian metasearch engine Flygresor.se (with local versions across multiple markets), and the air technology specialist TripStack, based in Toronto, Canada. Gotogate has a mixed reputation on review platforms – rated 3.0 out of 5 on Trustpilot based on over 148,000 reviews (as of March 2026), with common praise for competitive pricing and complaints focused on refund processing delays and customer service wait times.