Whether customers are benefiting from our mobile services, prepaid cards, broadbands, TV+ services, or any other combination of these, the StarHub customer service team’s goal is to help customers out whenever a problem pops up.
StarHub has various channels that customers can choose from in order to receive the help they need.
For example, StarHub can help them via SMS or they can reach out to StarHub’s hotline.
StarHub even has an app available to customers so they can check their mobile data usage, view and pay their bills, check their re-contract eligibility, enjoy instant treats and lifestyle deals with StarHub Rewards, or activate roaming and other services on their own without having to talk to anyone.
And that’s anytime, anywhere.
If, however, customers still want to speak to StarHub directly, they have that option too.
To check their bill, the customer should just SMS their bill, and send this information to 2455 (for example: S1234567A, bill, 1.12345678).
If customers want to check their prepaid balance, they should dial *123#. They should receive an SMS with their balance within three minutes.
If a customer wants to speak to someone, they can always reach out to the 24-hour hotline at 1633, or +65 6820 1633 if they are calling from overseas.
Please note that roaming calls from a StarHub postpaid mobile line will be capped at 2$ regardless of the overseas location of the customer calling.
However, if one is a Pay-As-customers-Roam customer, one should be aware that a 20% surcharge will apply.
- For prepaid mobile inquiries, please call 9850 0000 toll-free or +65 9850 0000 from overseas. This line is available 24 hours.
- For billing inquiries, either call 1637 or +65 6820 1637 from overseas. Please note that this hotline is available from Monday to Sunday, from 8 am to 9 pm.
- For the sales hotline, call 1630 or +65 6820 1630 if calling from overseas. The hotline is available from Monday to Sunday, from 8 am to 9 pm.
- For the StarHub Public hotline, simply call +65 6873 2828.
If one does not want to speak on the phone, one can try out the email or ask the community.
Lastly, customers can always find more support from StarHub Support.
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