Bravofly is an online travel platform where customers can search and book flights, hotels, holidays, city breaks, cruises, car hire, and more. The site covers a wide range of travel needs in one place, from budget domestic flights to full package vacations.
Founded in 2004 as Volagratis in Italy, Bravofly is now operated by BravoNext SA, a subsidiary of the lastminute.com group. The platform is available in 15 languages across 35 countries and serves over 10 million customers annually.
Bravofly Customer Service Contact Details
Bravofly customer service is primarily accessed online through the Help section on its website and through your My Bravofly account. The main contact options are chat support and self-service booking management.
Bravofly Customer Service – Website
Bravofly’s website lets customers search, book, and manage flights, hotel accommodation, car hire, and more. A dedicated Need Help area covers frequently asked questions on bookings, payments, cancellations, and refunds.
Booking details can be accessed by logging into your account on Bravofly’s website or through the My Bravofly app on Android or iOS, where you can also make changes or cancel existing bookings.
Bravofly Customer Service – Phone Numbers
| Country | Phone number |
|---|---|
| Bravofly Australia phone | 0061(0)280810934 |
| Bravofly Austria phone | 0900-440606 |
| Bravofly Canada phone | 0044(0)2034998517 |
| Bravofly Denmark phone | 0045-825-68-473 |
| Bravofly Finland phone | 0035-893-157-94-27 |
| Bravofly France phone | 0899-660-660 |
| Bravofly Germany phone | 0049(0)8912231527 |
| Bravofly Hungary phone | 3619993407 |
| Bravofly India phone | 0091-2261875193 |
| Bravofly Italy phone | 89-20-40 |
| Bravofly Norway phone | 0047-219-37-164 |
| Bravofly Poland phone | 48222032796 |
| Bravofly Portugal phone | 00351-210-053-103 |
| Bravofly Romania phone | 40312244805 |
| Bravofly Russia phone | 007(495)6696739 |
| Bravofly Spain phone | 902-123-999 |
| Bravofly Sweden phone | 46852503807 |
| Bravofly Switzerland phone | 0900-272-863 |
| Bravofly Thailand phone | 66600035467 |
| Bravofly Ukraine phone | 380443611656 |
| Bravofly UK phone | +44-203-499-8517, 0800-083-40000 |
| Bravofly USA phone | +1-9176282152 |
Bravofly Customer Service – Chat
Bravofly offers chat support through the Need Help section of its website, available 24/7. The chat starts with an automated assistant, but you can request to speak with a live agent. Customer reviews note that wait times for a live agent can be significant, so have your booking reference ready before starting a session.
Bravofly Customer Service – Social Media
Bravofly maintains a presence on several social media platforms. These are primarily content channels rather than dedicated support channels.
- X (Twitter): @BravoflyBlog
- Facebook: Bravofly on Facebook
- Instagram: @bravofly
Bravofly Customer Service – FAQ
Here are answers to common questions about Bravofly:
How do I cancel a Bravofly booking?
Log into your Bravofly account and go to My Bookings. Select the booking you want to cancel, review the fare conditions to check if a refund applies, and follow the prompts to submit a cancellation request. A handling fee of around 30 EUR may apply for confirmed bookings, and many basic fares are non-refundable.
How do I get a refund from Bravofly?
Refund eligibility depends on the fare type you purchased. Submit a refund request through your account in the My Bookings section. Bravofly passes airline refund timelines to customers, so the process can take several weeks – follow up via the Help section if you do not receive a response within a reasonable time.
Does Bravofly have a customer service phone number?
Bravofly does not prominently list a dedicated US phone number on its website. Customer support is primarily available through the online chat in the Need Help section of the website or through your My Bravofly account. Phone numbers for specific countries may appear in your booking confirmation.
What is the My Bravofly app?
The My Bravofly app is available for iOS and Android and lets you manage all your bookings in one place. It shows flight times, hotel reservations, real-time notifications, and digital boarding passes. You can also access the Need Help support section from within the app.
Why was I charged for a FullFlex package I did not select?
Multiple customers have reported that the FullFlex flexible booking package was pre-selected during checkout and added to their total price. Review your order summary carefully at each checkout step and deselect any add-ons before confirming payment. If you were charged in error, contact Bravofly support through your account as soon as possible after booking.
What payment methods does Bravofly accept?
Bravofly accepts Visa, Mastercard, American Express, and PayPal. Note that PayPal cannot be used for booking changes or modifications – you will need a credit or debit card for those transactions.
Is Bravofly part of a larger travel group?
Yes. Bravofly is operated by BravoNext SA, which is part of the lastminute.com group. The group also owns travel brands including lastminute.com, Volagratis, Jetcost, and Rumbo, and is listed on the Swiss stock exchange.
How do I reach Bravofly customer service?
The main contact route is through the Need Help section on the Bravofly website, where you can access chat and submit support requests. You can also manage bookings and submit requests directly through your My Bravofly account on the website or app.
How to Get the Fastest Help from Bravofly
- Log into your My Bravofly account before contacting support – agents can see your booking details faster when you are authenticated.
- Access chat support via the Need Help section on the website; have your booking reference number ready to speed up verification.
- For refund requests on cancelled flights, submit through your account portal and note the date you submitted – this helps if you need to follow up.
- Check the fare conditions on your confirmation email before booking changes – some fares are non-changeable, and knowing this upfront avoids surprises.
- Review the order summary on every checkout step and deselect any pre-selected add-ons (such as FullFlex) before confirming payment.
About Bravofly
Bravofly was founded in 2004 in Italy under the name Volagratis, originally as a search engine for low-cost flights. The company rebranded to Bravofly and expanded internationally, and is now operated by BravoNext SA, headquartered in Chiasso, Switzerland. It is part of the lastminute.com group, which also owns lastminute.com, Volagratis, Jetcost, and Rumbo, among other travel brands.
The platform serves over 10 million customers annually and is available in 15 languages across 35 countries. It covers flights, hotels, holidays, city breaks, cruises, and car hire, targeting budget-conscious travelers looking for a broad range of options in one place.
Bravofly is rated 3.3 out of 5 on Trustpilot based on over 25,000 reviews (as of March 2026). Common customer feedback highlights difficulties with refunds and reaching live support, alongside positive experiences with the booking process itself.