Foodpanda is one of Asia’s largest food and grocery delivery platforms, operating across more than a dozen markets including Singapore, Bangladesh, Cambodia, Hong Kong, Laos, Malaysia, Myanmar, Pakistan, the Philippines, Taiwan, and Thailand. The platform connects millions of customers with local restaurants and grocery stores through its app and website, with orders typically delivered within 20 to 50 minutes.
Owned by Delivery Hero, Foodpanda has grown from a startup into a major regional player since its founding in 2012. The platform also runs pandapro, a subscription service offering free delivery benefits and exclusive discounts for frequent users. If you need help with an order, a refund, or your account, this page covers every available contact option.
How to Contact Foodpanda Customer Service
Foodpanda’s primary support channel is the in-app Help Center, where you can access live chat with an agent around the clock. There is no public phone number for customer service. You can also reach support by email or through the contact form on the main website.
Foodpanda Customer Service – Help Center
The Foodpanda Help Center is the fastest route to support. You can browse articles on common topics or start a live chat directly from within the app. For order-related issues, navigate to the specific order in the app and tap “Help” – this links your support query to your order automatically, speeding up the process.
The Help Center covers topics including order tracking, missing items, refunds, account settings, and pandapro subscription management. Self-service options let you check order status or request a refund without waiting for an agent.
Foodpanda Customer Service – Live Chat
Live chat with a Foodpanda support agent is available 24/7 through the Help Center section of the mobile app. Log in to your account, tap the profile icon, go to “Help Center,” then select your order or issue to connect with an agent. Chat is the recommended channel for urgent problems like missing items or delivery issues that need immediate resolution.
Foodpanda Customer Service – App
The Foodpanda app is available on iOS and Android and is the central hub for managing orders and getting support. Beyond placing orders, the app lets you track deliveries in real time, view order history, manage your pandapro subscription, and access live chat support. Download links:
- iOS: Foodpanda on the App Store
- Android: Foodpanda on Google Play
Foodpanda Customer Service – Email
For non-urgent support, you can email Foodpanda at [email protected] for general customer service questions. For privacy-related matters, including data access or deletion requests, the dedicated contact is [email protected]. Response times via email are typically longer than live chat, so use chat for time-sensitive issues like active orders.
A general contact form is also available at foodpanda.com/contact if you prefer not to use email directly.
Foodpanda on Social Media
Foodpanda maintains active profiles across several platforms. Social media channels are primarily used for promotions and brand content rather than customer support – for order issues, use in-app chat or email instead.
- Facebook: facebook.com/foodpanda.sg
- Instagram: instagram.com/foodpandasg
- X (Twitter): twitter.com/foodpandasg
- YouTube: youtube.com/@foodpandaSingapore (content only)
- TikTok: tiktok.com/@foodpandasg (content only)
- LinkedIn: linkedin.com/company/foodpanda (professional/corporate)
Foodpanda Customer Service – FAQ
Here are answers to common questions about contacting Foodpanda and resolving order issues.
How do I contact Foodpanda customer service?
The fastest way to reach Foodpanda support is through the Help Center in the mobile app, where live chat with an agent is available 24/7. For less urgent matters, you can email [email protected] or use the contact form at foodpanda.com/contact. Foodpanda does not list a public phone number for customer support.
Can I cancel my Foodpanda order after it has been placed?
You can cancel an order only if the restaurant has not yet accepted or started preparing it. Once the kitchen begins preparing your meal, the cancel option disappears from the app. At that point, you would need to contact support via live chat, though cancellation is no longer guaranteed.
What should I do if my Foodpanda order has missing items?
Open the app, go to your recent order under the “Orders” tab, and select the Help option. Choose “Missing items” and follow the prompts to report the issue. A support agent will typically process a refund or issue a voucher, depending on the situation.
What is pandapro and how do I cancel it?
pandapro is Foodpanda’s monthly subscription plan that provides capped free delivery on eligible orders and exclusive discounts at participating restaurants and stores. You can cancel the subscription at any time through the “Subscriptions” section in the app – no cancellation fee applies. Benefits remain active until the end of the current billing period.
Why did Foodpanda cancel my order?
Foodpanda may cancel an order if the restaurant is unexpectedly closed, if no delivery riders are available in your area at the time, or if there is a payment issue. When the platform cancels an order, a full refund is typically processed back to your original payment method. If you were charged but did not receive a refund, contact support through the in-app Help Center.
How do I get an invoice for my Foodpanda order?
Foodpanda sends an e-receipt to your registered email address automatically after each delivery is completed. You can also find and download order summaries from the “Orders” tab in the app. If you need a formal invoice for business purposes, check your account settings or contact support for assistance.
Can I change my delivery address after placing a Foodpanda order?
Address changes are generally not possible once an order is confirmed and a rider has been assigned. If you realize the address is wrong shortly after placing the order, contact support immediately via live chat. The ability to change depends on how far along the order is – early-stage orders have a better chance of being updated.
Does Foodpanda charge service fees?
Foodpanda typically applies a small service fee to each order, which covers platform operations. A small order surcharge may also appear if your cart total falls below a restaurant’s minimum threshold. The full breakdown of fees is shown at checkout before you confirm payment.
How to Get the Fastest Help from Foodpanda
- Access help directly from your order in the app – tap the order, then “Help.” This links your query to your transaction and cuts out the need to describe the issue from scratch.
- Use live chat for active order problems. Chat agents can act on in-progress orders faster than email support, which may take hours to respond.
- Check the “Orders” tab for a cancel button before contacting support. If the button is still there, you can cancel without waiting for an agent.
- Have your order number ready before starting a chat. It is visible in the “Orders” tab and speeds up verification.
- For refund disputes, take a photo of missing or incorrect items right away. This documentation can support your claim if a chat agent requests evidence.
About Foodpanda
Foodpanda was founded in 2012 and has grown into one of the largest food and grocery delivery networks in Asia. It operates across more than a dozen markets including Singapore, Malaysia, Thailand, the Philippines, Bangladesh, Pakistan, Hong Kong, and Taiwan. The platform lists tens of thousands of restaurant and grocery partners, ranging from local independent restaurants to major international chains.
Foodpanda is owned by Delivery Hero, a Berlin-based global delivery company listed on the Frankfurt Stock Exchange. The platform also runs pandamart, a network of dark stores offering fast grocery delivery, and pandapro, its subscription membership program. On Trustpilot, Foodpanda (Singapore) holds a score of 1.1 out of 5 based on over 2,500 reviews (as of March 2026), with common complaints centering on refund processes and delivery delays. Customers with unresolved issues can also file a complaint with consumer protection agencies in their respective markets.