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How to Contact ElevenLabs Customer Service

ElevenLabs is an AI audio technology company that lets you generate lifelike speech, clone voices, and create audio content at scale. Founded in 2022 and based in New York, the platform supports over 30 languages and is used by creators, developers, and businesses worldwide.

The company does not offer phone support. Customer service runs through a self-service help center, email, and an AI chat assistant. This page covers every available contact option, key policies, and practical tips for getting help faster.

How to Contact ElevenLabs Customer Service

ElevenLabs handles support primarily through its help center at help.elevenlabs.io and by email at [email protected]. An AI chat assistant is available around the clock on the help center site. There is no phone line for customer support.

ElevenLabs Customer Service – Help Center

The ElevenLabs Help Center covers account setup, subscription management, billing questions, voice cloning guides, and API documentation. Searching there first is usually the fastest path to an answer – most common issues have dedicated articles.

An AI chatbot assistant – branded as ElevenAgents – is available in the bottom-right corner of every help center page. The bot handles common FAQs and can connect you to the support team for issues that need further attention.

ElevenLabs Customer Service – Email

For billing disputes, refund requests, account issues, and technical problems not resolved by the help center, email the support team at [email protected]. Always send from the email address registered to your account – this speeds up verification significantly.

For legal inquiries, privacy requests, or DMCA notices, use [email protected] instead.

ElevenLabs Customer Service – Chat

The AI chat assistant at help.elevenlabs.io is available 24/7. Open the help center and click the chat widget in the lower-right corner. The assistant can answer common questions and walk you through troubleshooting steps.

ElevenLabs Customer Service – App

ElevenLabs has mobile apps available on iOS and Android. The AI Voice Generator app (iOS) lets you create and manage voice content on the go, while the ElevenLabs Reader app is available on Google Play. Both apps include access to subscription management and your generation history.

ElevenLabs on Discord

ElevenLabs has a community server on Discord at discord.gg/elevenlabs. Other users and ElevenLabs team members are active there and often respond to product and usage questions. For account-specific or billing issues, email is more reliable.

ElevenLabs on Social Media

• X (Twitter): @elevenlabsio – active daily; not a support channel but the team monitors mentions
• Instagram: @elevenlabsio – content and product updates; not a support channel
• YouTube: @elevenlabsio – tutorials and product demos; not a support channel
• LinkedIn: ElevenLabs on LinkedIn – company news and hiring; not a support channel
• TikTok: @elevenlabsio – short-form content; not a support channel

ElevenLabs Customer Service – FAQ

Here are answers to the most common questions about ElevenLabs:

How do I request a refund from ElevenLabs?

ElevenLabs offers refunds within 14 days of purchase, provided you have not used any character credits during that billing period. For subscriptions purchased through the website, email [email protected] with your account details and the reason for the request. Purchases made through the Apple App Store or Google Play must be refunded through those platforms directly.

Do ElevenLabs credits roll over each month?

No – unused character credits do not carry over on standard monthly plans. Your credit balance resets to your plan’s full allocation at the start of each billing cycle. If you regularly run out before the month ends, upgrading to a higher tier or purchasing add-on credits are the two options available.

Can I use ElevenLabs voices in commercial projects?

Commercial use rights come with all paid plans, starting with the Starter tier. The free plan covers personal and non-commercial use only, and generated content requires attribution to ElevenLabs. If you plan to use voices in a product, advertisement, or client work, a paid subscription is required.

How do I cancel my ElevenLabs subscription?

You can cancel at any time through your account settings under the Subscription tab. After canceling, you keep access to paid features through the end of the current billing period – there is no prorated refund for the remaining days unless you request one within the 14-day refund window. Cancellation takes effect at the next renewal date.

What is the difference between Instant and Professional Voice Cloning?

Instant Voice Cloning creates a voice from a short audio sample and is available from the Starter plan upward. Professional Voice Cloning, available on the Creator plan and above, requires more recorded audio but produces significantly higher-fidelity results suited for commercial audiobooks, voiceover work, and branded content.

What happens when I run out of character credits?

Once your monthly character limit is reached, generation stops until your credits reset on the next billing date. You have two options before then: upgrade to a higher plan for an immediate credit increase, or purchase a one-time credit add-on from within the account dashboard.

How can I get faster responses from ElevenLabs support?

Always email from the address tied to your account and include your History ID, Project ID, or Studio ID for the affected content. This lets the support team locate your data without back-and-forth. If your issue is billing-related, including the invoice number from your account dashboard also helps.

Does ElevenLabs have a mobile app?

Yes – ElevenLabs offers apps on iOS and Android. The AI Voice Generator app (iOS) and the ElevenLabs Reader app (Android) both let you create voice content and manage your subscription from your phone. You can access your generation history and account settings directly from either app.

How to Get the Fastest Help from ElevenLabs

• Search the Help Center first: Most billing, subscription, and technical questions have detailed answers at help.elevenlabs.io – checking there before emailing often resolves the issue immediately.
• Email from your registered address: Send support emails from the account email address so the team can verify your identity without extra steps.
• Include content IDs: When reporting a technical issue, copy your History ID, Project ID, or Studio ID from the relevant section in your dashboard and paste it into the email.
• Use the chat bot for quick questions: The 24/7 AI assistant at help.elevenlabs.io handles common queries instantly and can connect you to the support team if needed.
• For refunds, act within 14 days: ElevenLabs’ refund window is 14 days from purchase and requires that no credits have been used. Email [email protected] with your invoice details as soon as possible.
• Join the Discord server: Community members and staff at discord.gg/elevenlabs often answer product and usage questions faster than formal support for non-account-specific issues.

About ElevenLabs

ElevenLabs was founded in 2022 by Piotr Dabkowski and Mati Staniszewski, two former Google engineers. The company is headquartered in New York (169 Madison Ave) and has built a large user base spanning content creators, game developers, publishers, and enterprise teams.

The platform supports over 30 languages and offers a range of products: text-to-speech, voice cloning, AI dubbing, sound effects generation, and an audio native AI model called ElevenLabs Flash. Paid plans include Starter and Creator tiers for individuals and small teams, with enterprise contracts available for larger organizations. ElevenLabs is rated 4.1 out of 5 on Trustpilot based on over 2,500 reviews.

Common user complaints center on credit consumption speed and response times from the human support team. ElevenLabs maintains a Safety Center at elevenlabs.io/safety addressing AI misuse, impersonation risks, and reporting mechanisms for content that violates their policies.

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