Kiran Shahid 
GotoGate is an online travel agent, owned by the Etraveli Group AB, one of the largest online travel companies in Europe. The website is dedicated to help customers with finding the best flight tickets, accommodation and car rentals. Gotogate enables users to compare airline fares from over 650 airlines all over the world, as well … Read more
Though the site primarily offers US dollars for payments, Booking.com is actually a Dutch online travel agency that primarily offers hotel bookings and comparison, together with other travel products such as flights, attractions, and car rentals. History of Booking.com Geert-Jan Bruinsma started Bookings.nl in 1996 then it was later changed to Booking.com when Bruinsma merged … Read more
Customer service is a detailed activity with tons to measure. There are several calls, chat times, result rates to interpret to improve your customer service operations. Since it’s much simpler to record, calculate, and decipher quantitative data, we can create measured conclusions that increase productivity and all-around customer service experience. All this data comes with … Read more
When establishing a reputable business, everything asks for attention. Within that flood, prioritizing customer service should be the primary goal of the company. Now, every company knows the significance of customer service, but very few are aware of the importance of prioritizing it. 85% of customers tend to be loyal to a brand that delivers … Read more
A satisfied customer can eventually turn into a loyal customer. Hence, the customer’s emotional experience during an interaction is essential for any company to thrive. The critical factor in shaping a customer’s experience is quick response time, and it is improbable for humans to be available 24/7. Hence, there is customer self-service software that can … Read more
Live chat is just like a messenger and is an essential tool for businesses these days. Its real-time automation allows inquiries from customers and answers them in no time, resulting in higher customer satisfaction. In the digital era, live chat software reduces the costs of customer service and generates better results. Customers View From the … Read more
As organizations expand, they often struggle to keep their processes coherent and effective. One of the methods to achieve this is by using the right software for every process type, including customer service processes. Help desk ticketing software systems establish coordination and management in businesses for service providers and customers. They generate tickets and create … Read more
The terms ‘customer service’ and ‘customer experience’ are frequently used in a company, but the workforce is usually unable to differentiate between them and tend to use them interchangeably. A business has to separate the terms to appear favorably in the eyes of customers. The terms are related; however, there’s a significant difference between them … Read more
In this day and age, competition is intense, and there’s more than one business supplying a particular kind of product. A business must heavily rely on several factors, such as product quality, pricing, and accessibility; however, a critical factor that many businesses end up neglecting is building customer loyalty by working on and improving customer … Read more
A personalized customer experience signifies producing services and products in contemplation to meet customers’ necessities. It’s generally a marketing strategy by which firms use data analysis and computerized technology to introduce their customers’ product offerings. Offering a personalized experience to the customer boosts the business and boosts customer loyalty. It’s an essential part of the … Read more
Every business has critical personnel crucial to execute its daily operations, and one such personnel is a customer support manager, an executive of the customer service department. The customer support manager governs customer support agents and reports to the general manager. Furthermore, their role involves ensuring customers receive exceptional support, and their requirements are fulfilled. … Read more